The Telecom Handbook: Understanding Telephone Systems and Services / Edition 4

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Whether you're an IT professional, a telecom professional, an office administrator, or just starting out in the business world, this book provides you with an organized, easy-to-use introduction to business telecommunications systems and services. It does

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Product Details

  • ISBN-13: 9781578200719
  • Publisher: Taylor & Francis
  • Publication date: 1/11/2002
  • Series: Cmp Book Series
  • Edition description: REV
  • Edition number: 4
  • Pages: 323
  • Product dimensions: 6.00 (w) x 9.00 (h) x 0.72 (d)

Meet the Author

Jane is President of New York City's DIgby 4 Group, Inc. DIgby 4 helps clients to manage telecommunications resources. Visit their website is at

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Table of Contents

1: A Perspective
2: The Telephone
3: The Telecommunications Industry
4: Telephone Systems-PBX and Key
5: Automatic Call Distribution Systems (ACD)
6: Voice Mail and Automated Attendant
7: Call Accounting and Facilities Management Systems
8: Cable
9: Outside Lines and Transmission
10: Interactive Voice Response
11: Interactive Fax Response
12: Computer Telephony
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  • Anonymous

    Posted August 1, 2005

    'Mr. Watson. Come Here. I need you.' ... AND, SO IT BEGAN ...

    It can be argued that the telephone is still the most important communications device on the face of the earth. All of this cannot be denied, despite the increasing ubiquity of desktop computers and e-mail. Author Jane Laino's has done an outstanding job of telling the movers and shakers of industry that they need not worry about continuing to do business solely with the telephone, while they regulate the computer functions to their assistants. Laino begins this 4th edition of the book by defining PBX as the term most used for business telephone systems. Next, the author identifies some of the areas organizations go wrong in identifying their requirements, which is followed by a suggested approach for doing well. Then, she discerns the ACD or Automatic Call Distributor as a specialized type of PBX. Laino continues by presenting Voice Mail and the Automated Attendant together, because they are always almost the functions of the same system. In addition, the author describes call accounting as a tool to help organizations manage and control telecommunications expenses. She then provides you with an overview of what's happening in the telecom industry now, which may provide a basis for where things are likely to go. Laino next refers to the use of a touchtone telephone to request information from a computer database. This known as Interactive Voice Response or IVR. Also, according to Laino, 'if your organization does not have a LAN, you may still implement most of the capabilities described in this book on a separate PC.' The author then reminds you that the terms outside lines, circuits and network services, all refer to the same thing. Next, she presents you with some things to ponder, which relate to telecommunications transmission. Laino then covers the physical transmission medium called cable, which is fundamental to telecommunications systems and services. Then, the author provides you with an understanding of the different types of companies that make up the continually changing telecommunications industry. Finally, she finishes up by presenting an historical perspective on the U.S. telecommunications industry. With the preceding in mind, the author has done an excellent job of explaining the telecommunications industry. At the end of the day, you'll find that the Telecom industry is varied and continually changing as the forces of both government and the marketplace continue to shape it.

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