The Think Factory: Managing Today's Most Precious Resource: People!

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"In order to confidently invest in technology-driven process improvements, business leaders need to be able to measure IT productivity improvement in repeatable, understandable numbers. The Think Factory describes a measurement framework that gives us, finally, the opportunity to validate productivity claims, and as such, is sure to become an integral cog in the ongoing contribution of IT for business...

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Overview

Praise for The Think Factory: Managing Today's Most precious Resource, People!

"In order to confidently invest in technology-driven process improvements, business leaders need to be able to measure IT productivity improvement in repeatable, understandable numbers. The Think Factory describes a measurement framework that gives us, finally, the opportunity to validate productivity claims, and as such, is sure to become an integral cog in the ongoing contribution of IT for business effectiveness."
—Charles House Director, Societal Impact of Technology, Intel Corporation

"The methodology outlined in The Think Factory is one of the premier approaches today's global manager can use to extend productivity improvement across the sales organization...The Productivity Impact Framework, as described in The Think Factory, has been highly effective across diverse partner organizations and cultures and should be one of the core tools in every manager's productivity toolbox."
—Mike Steep Director, Field Engagements and Operations, Microsoft Corporation

"The Think Factory concepts applied at Korean Air were very helpful for our study of employee productivity enhancements as well as the design of [the new] groupware system migration. I believe this approach will enhance Korean Air's program to be among the best in its class and further our integration into a people-ready business."
—Sang Man Lee Vice President and CIO, Korean Air

"The Think Factory provides readers with unique methodology designed to improve performance. Through the Productivity Impact Framework and applied tools, companies have successfully measured technology and its impact on productivity. There have been many books written that try to address the growing crisis in information work, and The Think Factory is one of the few that I have read that successfully addresses the issue. I highly recommend this book to any corporate leader seeking to find ways to solve this challenge."
—Steve A. Stone, CEO, Infoflows Corporation

"The intangibility and diversity of information work and its output presents unique challenges in its definition and measurement. The Think Factory provides a road map to map, measure, and manage information work; a key requirement to better understand the productivity impact of knowledge work in the information age."
—Vish Krishnan, University of California, San Diego, Professor of Innovation, Technology, and Operations, Rady School of Management
—Indranil Bardhan, The University of Texas at Dallas, Assistant Professor of Accounting and Information Management in the School of Management

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Product Details

  • ISBN-13: 9780470055199
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 1/9/2007
  • Series: Microsoft Executive Leadership Series , #1
  • Edition number: 1
  • Pages: 240
  • Product dimensions: 6.48 (w) x 9.57 (h) x 0.89 (d)

Meet the Author

SUSAN D. CONWAY is one of Microsoft's passionate advocates of productivity improvement, having just completed a special assignment on behalf of Microsoft Consulting Services and the U.S. Air Force Office of the CIO to build a framework for measuring the impact of technology on information-centric work. This framework is based on initial research Dr. Conway guided during her three-year tenure as executive director of the Information Work Productivity Council (IWPC). In this capacity, she led a consortium of industry and academic experts to research new productivity models aimed at helping businesses improve information work. Her industry-leading work was quoted in CIO, Fast Company, and Optimize magazines, along with her last book on knowledge management, Unlocking Knowledge Assets.
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Table of Contents

Foreword.

Acknowledgments.

PART I. CLARIFYING THE INSIDE-OUT WORKPLACE.

1. The Essence of I-Work.

2. Cubicle-Lined Factory.

3. Realizing Value.

PART II. FOCUSING ON VALUE.

4. Structuring the Measurement Environment: Where and What to Measure.

5. Measuring, Metering, and Monitoring the Information Flow.

6. Measure to Improve, Not to Manage.

7. Balancing the Equation.

PART III. BRIDGING THE GAP.

8. Imagining the Future.

9. Performing in Public.

Glossary.

Index.

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