The Toyota Way, Second Edition: 14 Management Principles from the World's Greatest Manufacturer

by Jeffrey K. Liker

Overview

The bestselling guide to Toyota’s legendary philosophy and production system—updated with important new frameworks for driving innovation and quality in your business

One of the most impactful business guides published in the 21st Century, The Toyota Way played an outsized role in launching the continuous-improvement movement that continues unabated today.

Multiple Shingo Award-winning management and operations expert Jeffrey K. Liker provides a deep dive into Toyota’s world-changing processes, showing how you can learn from it to develop your own improvement program that fits your conditions. Thanks in large part to this book, managers across the globe are creating workforces and systems that produce the highest-quality products and services, establish and retain customer loyalty, and drive business profitability and sustainability. Now, Liker has thoroughly updated his classic guide to include:

• Completely revised data and updated information about Toyota’s approach to competitiveness in the new world of mobility and smart technology
• Illustrative examples from manufacturing and service organizations that have learned and improved from the Toyota Way
• A fresh approach to leadership models
• The brain science and skills for learning to think scientifically
• How Toyota applies Hoshin Kanri, a planning process that aligns objectives at all levels and marries them to business strategy

Organized into thematic sections covering the various aspects of the Toyota Way—including Philosophy, Processes, People, and Problem Solving—this unparalleled guide details the 14 key principles for building the foundation of a powerful improvement system and managing it for ultimate competitive advantage.

With The Toyota Way, you have an inspiration and a model of how to set a direction, continuously improve and learn at all levels, continually "flow" value to satisfy customers, improve your leadership, and get quality right the first time.

Product Details

ISBN-13:	9781260468519
Publisher:	McGraw Hill LLC
Publication date:	12/01/2020
Edition description:	2nd ed.
Pages:	448
Sales rank:	20,931
Product dimensions:	6.00(w) x 9.10(h) x 1.60(d)

About the Author

Jeffrey K. Liker is Professor Emeritus of Industrial and Operations Engineering at the University of Michigan and President of Liker Lean Advisors, LLC. His articles and books have won thirteen Shingo Prizes and he was inducted into the Association of Manufacturing Excellence Hall of Fame and the Shingo Academy.

Table of Contents

Foreword (to the First Edition) Gary Convis ix

Acknowledgments xi

Preface: The Wonderful Wacky World of Lean xvii

Introduction The Toyota Way: Using Operational Excellence as a Strategic Weapon 1

A Storied History: How Toyota Became the World's Best Manufacturer 19

Part 1 Philosophy: Long-Term Systems Thinking

Principle 1 Base Your Management Decisions on Long-Term Systems Thinking, Even at the Expense of Short-Term Financial Goals 39

Part 2 Process: Struggle To Flow Value to Each Customer

Principle 2 Connect People and Processes Through Continuous Process Flow to Bring Problems to the Surface 61

Principle 3 Use "Pull" Systems to Avoid Overproduction 79

Principle 4 Level Out the Workload, Like the Tortoise, Not the Hare (Heijunka) 91

Principle 5 Work to Establish Standardized Processes as the Foundation for Continuous Improvement 109

Principle 6 Build a Culture of Stopping to Identify Out-of-Standard Conditions and Build in Quality 129

Principle 7 Use Visual Control to Support People in Decision-Making and Problem Solving 145

Principle 8 Adopt and Adapt Technology That Supports Your People and Processes 159

Part 3 People: Respect, Challenge, and Grow Your People and Partners Toward A Vision Of Excellence

Principle 9 Grow Leaders Who Thoroughly Understand the Work, Live the Philosophy, and Teach It to Others 181

Principle 10 Develop Exceptional People and Teams Who Follow Your Company's Philosophy 203

Principle 11 Respect Your Value Chain Partners by Challenging Them and Helping Them Improve 233

Part 4 Problem Solving: Think and Act Scientifically To Improve Toward a Desired Future

Principle 12 Observe Deeply and Learn Iteratively (PDCA) to Meet Each Challenge 255

Principle 13 Focus the Improvement Energy of Your People Through Aligned Goals at All Levels 291

Principle 14 Learn Your Way to the Future Through Bold Strategy, Some Large Leaps, and Many Small Steps 323

Part 5 Conclusion: Be Thoughtful And Evolve Your Enterprise

Grow Your Own Lean Learning Enterprise-Getting Ideas and Inspiration from the Toyota Way 351

Appendix An Executive Summary and Assessment of the 14 Principles 375

Glossary 383

For Further Reading 389

Index 393