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The Valuable Office Professional

( 1 )

Overview

"My boss is always in crisis mode."" ""My boss never gives me all the information I need."" ""My boss doesn't understand what I do."" ""My boss never says thank you.""

Sound familiar?

It is the assistant who bears the brunt when manager and assistant are working ""out of synch."" This unique book shows assistants how to take charge of their relationship with their boss -- using a multitude of tools, tips, and interactive exercises to help assistants meet the challenge and make ...

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Overview

"My boss is always in crisis mode."" ""My boss never gives me all the information I need."" ""My boss doesn't understand what I do."" ""My boss never says thank you.""

Sound familiar?

It is the assistant who bears the brunt when manager and assistant are working ""out of synch."" This unique book shows assistants how to take charge of their relationship with their boss -- using a multitude of tools, tips, and interactive exercises to help assistants meet the challenge and make themselves indispensable. They will learn how to:

* bridge communication and workstyle gaps with the boss
* take responsibility for their own job satisfaction
* focus on shared goals, both long-term and short-
term
* take purposeful actions aligned to their manager's actions
* use specific techniques to ensure they and their managers work as a team
* clarify priorities -- for themselves and for what their managers need

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Product Details

  • ISBN-13: 9780814478882
  • Publisher: AMACOM
  • Publication date: 1/29/2010
  • Pages: 190
  • Sales rank: 1,015,419
  • Product dimensions: 5.90 (w) x 8.90 (h) x 0.50 (d)

Meet the Author

MICHELLE MARIE BURKE (San Francisco, CA) is president of Executive Counterparts, a consulting company specializing in training and coaching administrative support staff for higher productivity and greater job satisfaction.

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Table of Contents

Acknowledgments
Letter to Support Staff
Introduction 1
1 The Changing Organization: From Support Staff to Office Professionals 7
2 Shifting the Administrative Paradigm 15
3 The Productivity Factor 25
4 Basic Training: The Core Competencies 47
5 The Buck Stops Here: Accountability 60
6 You've Gotta Believe: Barriers Are Opportunities 74
7 Getting On Track: Commitment to Results 90
8 In With the New: Adopting a Desire to Learn 99
9 Bridging the Gap: Effective Communication 108
10 Putting It All Together: The Productivity Cycle 121
11 Making Clear Requests: Phases I, II, and III 127
12 Making Purposeful Decisions and Achieving Goals: Phases IV and V 143
13 Completing and Implementing Decisions: Phases VI, VII, and VIII 156
14 A Bridge Complete: Some Final Thoughts 165
Index 169
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Customer Reviews

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