Table of Contents
Introduction 1
Part 1 Renovating Your Digital Plumbing
Chapter 1 Efficient Technology = Velocity 9
Chapter 2 The Importance of Digital Plumbing 21
Chapter 3 The Structure of Your Digital Plumbing 29
Chapter 4 Finding the Leaks in Your Digital Plumbing 35
Chapter 5 Mapping Your Digital Plumbing 55
Chapter 6 Technology Management Processes 63
Chapter 7 The DIKW Chain 89
Chapter 8 Business Intelligence 105
Part 2 The High-Beam Strategy
Chapter 9 Trendspotting 121
Chapter 10 Vision Precision 135
Chapter 11 The Four Questions That Can Shape Your Vision Precision 151
Chapter 12 Trendspotting Case Study: White Collar Lean 165
Chapter 13 Building a High-Beam Strategy 175
Part 3 Creating a Culture of Velocity
Chapter 14 The Tyranny of the Org Chart 193
Chapter 15 Technology as Art 209
Chapter 16 The Power of Social Technologies 219
Chapter 17 Social Technologies and the Changing Practice of Sales 229
Chapter 18 The Power of Virtual Teams 239
Chapter 19 Unleashing the Team 259
Chapter 20 Going Forward 277