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From the PublisherHenry Mintzberg McGill University A truly revolutionary book in the field of management...Sayles writes with dignity about managing as an art, rooted deeply in action — in making things happen, getting real things done — based on a profound understanding of what is being managed. Read this book.
Phoman L. Scorrn former Chairman, NationsBank Leonard Sayles describes the successful manager as the involved manager who seeks ways to do things better. No room for the aloof planner, the reactive problem-solver, the quick-fix junkie. I believe he is correct.
Walter F. Ulmer, Jr. President and CEO, Center for Creative Leadership Fascinating examples of real world complexities...this book will be a powerful catalyst toward the enhancement of American productivity...it couldn't come at a better time.
J. Ronald Fox Tiampo Professor of Business Administration Emeritus, Harvard University This is a book to be read, reread, savored, and digested. It is a major contribution to the scholarship and practical literature on leadership.
Robert E. Frazer former Chairman, Dayton Power and Light Thought provoking...This book guarantees to activate the minds of caring leaders. A look into the future of American management style.
James F. Bruce former Senior Vice President and Director, Eastman Kodak Company An illuminating, well researched critique of management training programs with interesting solutions for course corrections.
Louis P. Mattis Chairman and CEO, Sterling Winthrop Inc. A must read for executives who seek a deeper understanding of how and where the work in their organizations really gets done. A substantial new contribution to the study and practice of leadership.