The Advantage of Strategy.
Assessing Your Position.
Assessing the Other Party.
Context and Power.
Selecting a Strategy.
Implementing a Competitive Strategy.
Implementing a Collaborative Strategy.
Alternative Strategies: Accommodating, Avoiding, Compromising.
Understanding and Dealing with Traps and Biases in Negotiation.
Conflict Reduction: From Opponent to Collaborator.
When and How to Use Third-Party Help.
Legal and Ethical Issues.
"The More the Merrier": Negotiating through Representatives and Teams.
Mastering Strategic Negotiation.