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Based on extensive research involving over 100 companies and more than 600 knowledge workers, Thinking for a Living provides rich insights into how knowledge workers think, how they accomplish tasks, and what motivates them to excel. Davenport identifies four major categories of knowledge workers and presents a unique framework for matching specific types of workers with the management strategies that yield the greatest performance.
Written by the field's premier thought leader, Thinking for a Living reveals how to maximize the brain power that fuels organizational success. Thomas Davenport holds the President's Chair in Information Technology and Management at Babson College. He is director of research for Babson Executive Education; an Accenture Fellow; and author, co-author, or editor of nine books, including Working Knowledge: How Organizations Manage What They Know (HBS Press, 1997).
|1||What's a knowledge worker, anyway?||1|
|2||How knowledge workers differ, and the difference it makes||25|
|3||Interventions, measures, and experiments in knowledge work||39|
|4||Knowledge work processes||61|
|5||Organizational technology for knowledge workers||85|
|6||Developing individual knowledge worker capabilities||111|
|7||Investing in knowledge workers' networks and learning||141|
|8||The physical work environment and knowledge worker performance||165|
|9||Managing knowledge workers||187|
Posted July 25, 2006
This is a fine, occasionally frustrating book. It is frustrating for the same reason that it is so badly needed: business is just starting to figure out what it means to compete in a knowledge-based economy. Knowledge work is tremendously important, but only partially understood. This volume, which mixes practical advice with worksite studies, is a good stepping stone toward comprehending knowledge work and the people who accomplish it. Author Thomas H. Davenport is honest enough to admit what isn¿t known, however he delivers what is known clearly. He explains various organizational schema that are applicable, but not rigid. He provides examples, sharing personal and organizational stories that illustrate both success and failure in knowledge work. We warmly recommend this book to knowledge workers, those who manage knowledge workers and business leaders who are planning for the future.Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.