Thinking for a Living: How to Get Better Performances and Results from Knowledge Workers
  • Thinking for a Living: How to Get Better Performances and Results from Knowledge Workers
  • Thinking for a Living: How to Get Better Performances and Results from Knowledge Workers
  • Thinking for a Living: How to Get Better Performances and Results from Knowledge Workers
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Thinking for a Living: How to Get Better Performances and Results from Knowledge Workers

by Thomas H. Davenport
     
 


Knowledge workers create the innovations and strategies that keep their firms competitive and the economy healthy. Yet, companies continue to manage this new breed of employee with techniques designed for the Industrial Age. As this critical sector of the workforce continues to increase in size and importance, that's a mistake that could cost companies their… See more details below

Overview


Knowledge workers create the innovations and strategies that keep their firms competitive and the economy healthy. Yet, companies continue to manage this new breed of employee with techniques designed for the Industrial Age. As this critical sector of the workforce continues to increase in size and importance, that's a mistake that could cost companies their future. Thomas Davenport argues that knowledge workers are vastly different from other types of workers in their motivations, attitudes, and need for autonomy--and, so, they require different management techniques to improve their performance and productivity.

Based on extensive research involving over 100 companies and more than 600 knowledge workers, Thinking for a Living provides rich insights into how knowledge workers think, how they accomplish tasks, and what motivates them to excel. Davenport identifies four major categories of knowledge workers and presents a unique framework for matching specific types of workers with the management strategies that yield the greatest performance.

Written by the field's premier thought leader, Thinking for a Living reveals how to maximize the brain power that fuels organizational success. Thomas Davenport holds the President's Chair in Information Technology and Management at Babson College. He is director of research for Babson Executive Education; an Accenture Fellow; and author, co-author, or editor of nine books, including Working Knowledge: How Organizations Manage What They Know (HBS Press, 1997).

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Product Details

ISBN-13:
9781591394235
Publisher:
Harvard Business Review Press
Publication date:
08/29/2005
Pages:
288
Sales rank:
1,372,902
Product dimensions:
6.50(w) x 9.50(h) x 0.90(d)

Table of Contents

1What's a knowledge worker, anyway?1
2How knowledge workers differ, and the difference it makes25
3Interventions, measures, and experiments in knowledge work39
4Knowledge work processes61
5Organizational technology for knowledge workers85
6Developing individual knowledge worker capabilities111
7Investing in knowledge workers' networks and learning141
8The physical work environment and knowledge worker performance165
9Managing knowledge workers187

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