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Doody's Review ServiceReviewer: Fang Sun, PhD (California State University Dominguez Hills)
Description: Using the cases of some of the best practices in the Catholic Health Initiatives (CHI) systems, the book illustrates six useful strategies that can help hospitals or healthcare systems to achieve success.
Purpose: The purpose is to supply healthcare organizations with a replicable model for improving operations and increasing the responsiveness to their communities. It is my opinion that the purpose of the book is fully achieved.
Audience: The primary audience for this book should be healthcare executives who strive to position themselves for success and are constantly seeking performance improvement strategies for their organizations. Other readers could include researchers in healthcare administration who should also find the book interesting.
Features: The cases in the book cover six areas which are identified by the authors as critical to care cost and outcomes: governance, clinical services lines, case management, prevention and wellness, clinical and managerial support, and associate satisfaction. The authors summarize key points of the cases and offer their insights on how the CHI's successful strategies can be applied at other organizations. The book is instructional, well organized, and full of tools that are useful to healthcare leaders.
Assessment: Healthcare executives should be able to learn a lot from the experience of the highly successful and respected CHI system as well as the insights of the authors. All the strategies illustrated in the cases are effective, practical, and replicable. They should benefit not only patients, but also caregivers, employees, and communities. Reading the book is truly a pleasure and a great learning experience.