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From the PublisherEvery executive will immediately connect with the themes of thisimportant new management book: the conflict between profitabilityand growth, the demands of the short term and the long term, theinevitable incompatibility of centralization and decentralization.But in The Three Tensions (Jossey-Bass), consultants DominicDodd and Ken Favaro expose the false choices executives make inresolving these issues and the traps and cycles they fall into whenthey do. In many ways, this is a difficult book because of thestylized framework and vocabulary that the authors have created,and the absence of a single overarching idea such as "excellence"or "reengineering." But the essential insight — that the solutionto these "tensions" lies not in "balance" or "compromise" but in arelentless focus on customer benefit, sustainable earnings andcultural norms — has the advantage of being both original andwise.
—S.P. (Washington Post, February 25, 2007)