Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care

Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care

by Margaret Gerteis
     
 

Offers a comprehensive, research-based look at the experiences and needs of patients and explores models of care that can make the experience of hospitalization more humane. The authors draw on research conducted by the Picker/Commonwealth Program for Patient-Centered Care—including a national survey of over 6,000 hospital patients and 2,000 care partners from

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Overview

Offers a comprehensive, research-based look at the experiences and needs of patients and explores models of care that can make the experience of hospitalization more humane. The authors draw on research conducted by the Picker/Commonwealth Program for Patient-Centered Care—including a national survey of over 6,000 hospital patients and 2,000 care partners from sixty-two hospitals; and focus groups with patients and their family members.Through the Patient's Eyes provides insights into why some hospitals are more patient-centered than others; how physicians can become more involved in patient-centered quality efforts; and how patient-centered quality can be integrated into health care policy, standards, and regulations. The authors show how, by bringing the patient's perspective to the design and delivery of health services providers can improve their ability to meet patient's needs and enhance the quality of care.

Editorial Reviews

Booknews
Twelve contributions discuss how health care providers can (and must) keep the patient's perspective in mind even as they respond to the many pressures and constraints of medical practice--organizational, financial, political, professional, personal, and regulatory. Annotation c. Book News, Inc., Portland, OR (booknews.com)
Contributors associated with the Pickering/Commonwealth Program for Patient-Centered Care, in New York, explain what medical care looks and feels like to patients. They write primarily for administrators and senior managers of hospitals and health-care facilities, but also for clinicians, payers, and patients themselves. The 1993 cloth edition was published by Wiley. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Product Details

ISBN-13:
9781555425449
Publisher:
Wiley
Publication date:
01/28/1993
Series:
Health Management Series
Edition description:
1st
Pages:
352
Product dimensions:
6.37(w) x 9.31(h) x 1.10(d)

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