Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care

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Sponsored by the Picker/Commonwealth Program for Patient-Centered Care

In this comprehensive, research-based look at the experiences and needs of patients, the authors explore models of care that can make hospitalization more humane. Through the Patient's Eyes provides insights into why some hospitals are more patient-centered than others; how physicians can become more involved in patient-centered quality efforts; and how patient-centered quality can be integrated into health ...

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Overview

Sponsored by the Picker/Commonwealth Program for Patient-Centered Care

In this comprehensive, research-based look at the experiences and needs of patients, the authors explore models of care that can make hospitalization more humane. Through the Patient's Eyes provides insights into why some hospitals are more patient-centered than others; how physicians can become more involved in patient-centered quality efforts; and how patient-centered quality can be integrated into health care policy, standards, and regulations. The authors show how, by bringing the patient's perspective to the design and delivery of health services, providers can improve their ability to meet patient's needs and enhance the quality of care.

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Editorial Reviews

Booknews
Twelve contributions discuss how health care providers can (and must) keep the patient's perspective in mind even as they respond to the many pressures and constraints of medical practice--organizational, financial, political, professional, personal, and regulatory. Annotation c. Book News, Inc., Portland, OR (booknews.com)
From The Critics
Contributors associated with the Pickering/Commonwealth Program for Patient-Centered Care, in New York, explain what medical care looks and feels like to patients. They write primarily for administrators and senior managers of hospitals and health-care facilities, but also for clinicians, payers, and patients themselves. The 1993 cloth edition was published by Wiley. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9781555425449
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 1/28/1993
  • Series: Health Management Series
  • Edition description: 1st
  • Edition number: 1
  • Pages: 352
  • Product dimensions: 6.37 (w) x 9.31 (h) x 1.10 (d)

Meet the Author

MARGARET GERTEIS is an associate of the Picker/Commonwealth Program for Patient-Centered Care.

SUSAN EDGMAN-LEVITAN is associate director and program manager of the Picker/Commonwealth Program.

JENNIFER DALEY is assistant professor of medicine at Harvard University.

THOMAS L. DELBANCO is director of the Division of General Medicine and Primary Care at Boston's Beth Israel Hospital and director of the Picker/Commonwealth Program.

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Table of Contents

Preface
The Editors
Other Contributors
1 Introduction: Medicine and Health from the Patient's Perspective 1
2 Treating Patients as Individuals 19
3 Coordinating Care and Integrating Services 45
4 Overcoming the Barrier of Words 72
5 Innovations in Patient-Centered Education 96
6 Enhancing Physical Comfort 119
7 Providing Effective Emotional Support 154
8 Involving and Supporting Family and Friends 178
9 Facilitating the Transition Out of the Hospital 204
10 Culture, Leadership, and Service in the Patient-Centered Hospital 227
11 Promoting the Doctor's Involvement in Care 260
12 Rebuilding Public Trust and Confidence 280
Afterword 299
Name Index 301
Subject Index 311
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