TNS: The Newest Profession by Steve Salerno, Hardcover | Barnes & Noble
TNS: The Newest Profession

TNS: The Newest Profession

by Steve Salerno

Editorial Reviews

Library Journal - Library Journal
TNSan acronym for The New Salesmanshipeschews the hard sell of the ``bad old days.'' Rather, TNS involves establishing a positive rapport with the customer and unobtrusively guiding him or her to the desired purchase decision. Salerno explains various TNS concepts and techniques, such as the Hot-Potato Parry and Closing on the Minor Point, and introduces the leading proponents of the new approach (Tom Hopkins, Danielle Kennedy, Zig Ziglar, et al.). In the final chapter, Salerno speculates that TNS's ``sophisticated methods'' might be unethical or even harmful, but most of the book is pretty thin material, inflated by upbeat generalizations and snappy anecdotes. Caveat emptor. Kenneth F. Kister, Tampa, Fla.

Product Details

HarperCollins Publishers
Publication date:
Edition description:
lst ed

Related Subjects

Customer Reviews

Average Review:

Write a Review

and post it to your social network


Most Helpful Customer Reviews

See all customer reviews >