To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems

To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems

by Refael Hassin, Moshe Haviv
     
 
Statistical studies of various scenarios in which customers wait in line (or queues) are reviewed and critiqued in this volume by Hassin (statistics and operation research, Tel Aviv U., Israel) and Haviv (statistics, the Hebrew U., Jerusalem, Israel). Among the topics are a comparison of individual, social, and profit maximization when customers consider whether to

Overview

Statistical studies of various scenarios in which customers wait in line (or queues) are reviewed and critiqued in this volume by Hassin (statistics and operation research, Tel Aviv U., Israel) and Haviv (statistics, the Hebrew U., Jerusalem, Israel). Among the topics are a comparison of individual, social, and profit maximization when customers consider whether to stand in line; the same comparison when customers cannot see the length of the line before they stand in it; the use of different lines for customers that have different priority levels; and the impact on businesses of customer service. Annotation (c)2003 Book News, Inc., Portland, OR

Editorial Reviews

From the Publisher

From the reviews:

"The book enriches the literature on equilibrium of customers and servers in queuing systems, and it reviews the existing literature. On the other hand, it edits the known results in a unified way, and mentions some open problems. … The book presents a fresh introduction to queuing theory. … The nice book is welcome in the realm of queuing world." (Anatolij Dvurecenskij, Zentralblatt MATH, Vol. 1064 (15), 2005)

Product Details

ISBN-13:
9781461350378
Publisher:
Springer US
Publication date:
12/31/2013
Series:
International Series in Operations Research & Management Science , #59
Edition description:
Softcover reprint of the original 1st ed. 2003
Pages:
191
Product dimensions:
6.10(w) x 9.25(h) x 0.02(d)

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