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From Chapter 15: Inbox
In June 2004, 190 people replied to a survey conducted by the Sussex-based Mass Observation Project on the subject of letters and emails. It seemed like a good time to take stock: email and personal computers were now a regular part of our lives. The respondents reported writing fewer letters, and regarded email as useful but limited: they would not trust their intimate thoughts to email, and they often printed them out, uncertain whether they would still be on their computers in the morning.
There was still a fondness for tradition: of the 190 people who replied to the survey, 82 per cent sent in their written answers by post.*
But the behavioural details of the survey provide a valuable anecdotal glimpse into the attitudes of general users at a time when email was becoming part of the fabric of our lives. Nine years since the survey, the replies seem both quaint and touching, but they reveal more than mere nostalgia; the impact of receiving hand-delivered mail clearly extends beyond words on a page.
‘I can remember receiving my first mail as a young girl and the thrill it gave me,’ wrote a 68-year-old woman from Surrey. ‘Sometimes I would send off for something, like a sample of face cream or a film star’s picture.’ Her first pen pal was an American girl from Pikeville, Kentucky, who sent her Juicy Fruit chewing gum and a subscription to a girl-scouting magazine. Later she wrote to a Swedish boy in Landskrona and a Turkish naval cadet.
An 83-year-old woman from Belfast remembered wistful letters during the war. ‘One used to put SWALK on the back of the envelope [sealed with a loving kiss] but my mother and father did not quite approve.’*
A woman from Blackpool received four round-robins every Christmas, ‘mostly about people we don’t know or care about . . . No-one who sends them seems to have children or grand-children who are not brilliant. The minutiae they go into (We rise at 8am with the alarm and I bring tea in bed to F) is amazing. It’s especially difficult when someone you don’t remember or may not even have known is reported dead.’
A 45-year-old man from Gloucester wrote that ‘real letters are quite rare and are usually much appreciated. They do make you feel that someone cares about you.
I especially appreciate the rare letter I receive with beautiful handwriting on it. I do have one friend with lovely writing. It seems a shame to open the envelope, and she doesn’t write at all often.
Not so long ago her much-loved husband died very suddenly aged 60, and she
sold their house and moved. When she was clearing the cellar, the last cupboard
in the farthest corner buried behind all sorts of stuff was found to contain both side of an extremely lurid, passionate (and current) correspondence between her deceased husband and a Russian woman whom he was having a very steamy affair with and of which she was entirely ignorant. He had repeatedly promised to leave his empty marriage of 33 years for her (my friend loved her husband dearly and had thought the marriage, sex and all, to be going really well). The contents of all her husband’s meticulously copied love letters were appallingly wounding to her as indeed was the revealed fact of his unfaithfulness, just when she could no longer tackle him about it. Just when she thought things couldn’t get any worse.’
Reprinted by arrangement with GOTHAM BOOKS, a member of Penguin Group (USA) LLC, A Penguin Random House Company. Copyright © SIMON GARFIELD, 2013.
• In 2013, email responses had increased to 45 per cent.
• The origin of SWALK is uncertain, but the common wisdom attributes it to
American soldiers in the Second World War. There are others, with varying geography
NORWICH Nickers Off Ready When I Come Home
ITALY: I Trust And Love You
FRANCE: Friendship Remains And Never Can End
BURMA: Be Undressed Ready My Angel
MALAYA My Ardent Lips Await Your Arrival
CHINA Come Home I’m Naked Already
VENICE Very Excited Now I Caress Everywhere
EGYPT Eager to Grab Your Pretty Tits