Tools and Tactics for Operations Managers (Collection) [NOOK Book]


A brand new collection of state-of-the-art operations management tools and tactics… 3 authoritative books, now in a convenient e-format, at a great price!

3 authoritative eBooks bring together today’s most valuable new operations management techniques and solutions!

Apply today’s most innovative operations management techniques to improve performance and value in any organization -- even the most complex or constrained! In High Performance ...

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Tools and Tactics for Operations Managers (Collection)

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A brand new collection of state-of-the-art operations management tools and tactics… 3 authoritative books, now in a convenient e-format, at a great price!

3 authoritative eBooks bring together today’s most valuable new operations management techniques and solutions!

Apply today’s most innovative operations management techniques to improve performance and value in any organization -- even the most complex or constrained! In High Performance Operations, Hillel Glazer shows how to optimize business performance and profitability while maintaining strong governance and compliance. Glazer demonstrates how to integrate lean and systems thinking, and systematically incorporating compliance into planning for overall performance, value, and profitability, rather than viewing it as an end in itself. Learn how to clarify competing interests and implement pre-conditions for success; use systems thinking to promote operational excellence; eliminate single points of failure; establish proof-of-performance; scale your successes, and get more of "what went right"! The Encyclopedia of Operations Management is the perfect single-volume "field manual" for every OM or supply chain professional. Nearly 1,500 well-organized, up-to-date definitions cover every facet of supply chain design, planning, management, and optimization. For the first time, this remarkable reference brings together up-to-the-minute information about topics ranging from accounting and customer service to transportation and warehousing. Next, in The Operations Manager's Toolbox , Randal Wilson helps you use proven project management (PM) tools and techniques to supercharge efficiency, free up resources, eliminate unnecessary meetings, and get more done faster. Wilson shows how to apply PM to complete crucial "smaller" tasks that can deliver rapid and sizable improvements. You’ll learn how to plan, implement, and measure the success of high-impact changes, and organize key tasks so they actually get done. Discover specific techniques for eliminating waste in engineering, manufacturing, distribution, and inventory. Next, learn how to use PM to manage teams, schedules, budgets, and resources more effectively, and systematically predict and mitigate operational risks. Whatever your role in operations management, this unique eBook collection will help you perform far more effectively – in your organization, and in your career!

From world-renowned operations management experts Hillel Glazer, Arthur V. Hill, and Randal Wilson

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Product Details

  • ISBN-13: 9780133115130
  • Publisher: Pearson Education
  • Publication date: 3/16/2013
  • Series: FT Press Operations Management
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 1
  • Pages: 953
  • File size: 13 MB
  • Note: This product may take a few minutes to download.

Meet the Author

Hillel Glazer is Founder, Principal, and CEO of Entinex, a consulting firm that focuses on generating higher performance in companies motivated to be lean and agile, and to achieve world-class levels of operational excellence. Also an SEI Visiting Scientist at Carnegie Mellon University, he is one of the few CMMI High Maturity Lead Appraisers and CMMI Instructors working with agile teams to successfully harmonize lean- and systems-thinking into highly regulated companies. His contributions have appeared in multiple publications, including the recent Addison-Wesley book, CMMI for Services, Second Edition. Arthur V. Hill, Ph.D. is Associate Dean for MBA Programs in the Carlson School of Management and the John and Nancy Lindahl Professor for Excellence in Business Education in U. of Minnesota’s Operations and Management Science Department. He co-edited The Journal of Operations Management, a leading journal in the field. He is an APICS Fellow. Randal Wilson, MBA, PMP, serves as Adjunct Professor of Operations Management, Keller Graduate School of Management, DeVry University. Currently Operations Manager at Parker Hose and Fittings, he was previously Senior New Product Introduction Engineer at REMEC.

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Table of Contents

High Performance Operations: Leverage Compliance to Lower Costs, Increase Profits, and Gain Competitive Advantage

Acknowledgments xv

About the Author xx

Chapter 1 Flying a Business 1

Chapter 2 The Approach: An Overview 9

Chapter 3 The Bureaucracy of Compliance 21

Chapter 4 High Performance of Excellence 33

Chapter 5 Regulation and Compliance 45

Chapter 6 The Man Versus The Money 57

Chapter 7 Focusing on the Wrong Target 69

Chapter 8 Secret Sauce 81

Chapter 9 Value, Customer Satisfaction, Profit 95

Chapter 10 The Solution: Defining and Sustaining Value 109

Chapter 11 Operational Excellence 123

Chapter 12 Services 135

Chapter 13 The Price 147

Chapter 14 Systems Thinking and Process Engineering 161

Chapter 15 Operational Excellence, Take 2 177

Chapter 16 Sanity Checks and Fringe Concepts 191

Chapter 17 Finishing Touches 203

Chapter 18 Back to the Future: A Retrospective 217

Index 237

The Encyclopedia of Operations Management: A Field Manual and Glossary of Operations Management Terms and Concepts

The Operations Manager's Toolbox: Using the Best Project Management Techniques to Improve Processes and Maximize Efficiency

Preface xii

Introduction xiv

Chapter 1 The Power of Completion 1

Chapter 2 Communication Is King 27

Chapter 3 Fix the Processes 45

Chapter 4 Waste Management 69

Chapter 5 Managing Your Resources 87

Chapter 6 Budget Control 105

Chapter 7 Don’t Be Afraid of Risks 129

Chapter 8 Synergy in Management 157

Chapter 9 Tamper-Proof Training 171

Chapter 10 The Weakest Link 187

Chapter 11 Organizing for Efficiency 205

Chapter 12 Managing Change 217

Bibliography 239

Index 241

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