Total Quality Management: A Cross Functional Perspective / Edition 1

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Overview

The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control.
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Editorial Reviews

Booknews
A multidisciplinary textbook on TQM as a framework for "excellent" management, encompassing all functions of a company's value chain. The dominant themes are a data-based approach to problem solving, a strong emphasis on organizational and behavioral considerations, a customer-oriented market-sensitive approach to designing and delivering both products and services, and a desire for continual improvement. A mix of cases highlight issues that occur frequently when TQM is implemented. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9780471108047
  • Publisher: Wiley
  • Publication date: 2/16/1996
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 656
  • Product dimensions: 7.50 (w) x 9.25 (h) x 1.39 (d)

Meet the Author

Ashok Rao
Lawrence P. Carr
Ismael Dambolena
Robert J. Kopp
John Martin
Farshad Rafii
Phyllis Fineman Schlesinger
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Table of Contents

Quality as a Strategy.

What Is TQM?

The Baldrige Award.

Measures of Quality Product and Quality Process: The Traditional Approach.

Measures of Quality Product and Quality Process: The Emerging Cost-of-Quality Model.

Continuous Improvement: Basic Tools.

Continuous Improvement: Statistical Process Control.

Continuous Improvement: Some Advanced Tools.

Customer Measurement I: Traditional Multi-Attribute Methods.

Customer Measurement II: Quality Function Deployment.

Initiating TQM: Managing Change.

Employee Practices in Total Quality Management Organizations.

TQM and the Product Development Process.

Reengineering and TQM: The Role of Information Technology.

Benchmarking.

Landmarks on the TQM Road.

Indexes.

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