Total Quality Management

Total Quality Management

by Dale H. Besterfield
     
 

ISBN-10: 0130306517

ISBN-13: 9780130306517

Pub. Date: 01/28/1995

Publisher: Prentice Hall Professional Technical Reference

A solid reference guide for quality professionals, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques. Covers the principles and practices that make up the…  See more details below

Overview

A solid reference guide for quality professionals, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques. Covers the principles and practices that make up the backbone of TQM, with insightful analyses of such areas as leadership, customer satisfaction, employee involvement, continuous process improvement, supplier partnership, and performance measures. Also fully explores TQM's tools and techniques, with full chapters on SPC, ISO 9000, benchmarking, quality function deployment, concurrent engineering, experimental design, Taguchi's quality engineering, and products liability - and concludes with four new chapters on failure mode and effect analysis, total productive maintenance, ISO 14000 and management tools. For those in the technical, engineering, business, education, and health care fields.

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Product Details

ISBN-13:
9780130306517
Publisher:
Prentice Hall Professional Technical Reference
Publication date:
01/28/1995
Edition description:
Older Edition
Pages:
445
Product dimensions:
7.69(w) x 9.58(h) x 0.91(d)

Related Subjects

Table of Contents

Preface
Pt. 1Principles and Practices1
1Introduction1
2Leadership17
3Customer Satisfaction55
4Employee Involvement89
5Continuous Process Improvement125
6Supplier Partnership153
7Performance Measures167
Pt. 2Tools and Techniques207
8Benchmarking207
9Information Technology223
10Quality Management Systems253
11Environmental Management System293
12Quality Function Deployment315
13Quality by Design349
14Failure Mode and Effect Analysis377
15Products Liability407
16Total Productive Maintenance431
17Management Tools443
18Statistical Process Control461
19Experimental Design521
20Taguchi's Quality Engineering561
Appendix617
References631
Index635

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