Total Quality Management: Proceedings of the first world congress / Edition 1

Total Quality Management: Proceedings of the first world congress / Edition 1

by G. Kanji
     
 

ISBN-10: 0412643804

ISBN-13: 9780412643804

Pub. Date: 03/31/1995

Publisher: Springer Netherlands

In this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, eduction and benchmarking to world class experience and achieving excellence both in the

Overview

In this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, eduction and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is an invaluable resource for the total quality managment journey. It will be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors.

Product Details

ISBN-13:
9780412643804
Publisher:
Springer Netherlands
Publication date:
03/31/1995
Edition description:
1995
Pages:
618
Product dimensions:
6.10(w) x 9.25(h) x 0.06(d)

Table of Contents

Preface. Part One: TQM Principles and Practices. Part Two: Measuring performance. Part Three: leadership and quality strategy. Part Four: quality in service. Part Five: quality systems and learning culture. Part Six: continuous improvement. Part Seven: TQ and statistical applications. Part Eight: quality in education. Part Nine: achieving excellence and benchmarking. Part Ten: world class enterprises. Part Eleven: quality culture. Index of contributors.

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