Total Quality Management in Government: A Practical Guide for the Real World

Total Quality Management in Government: A Practical Guide for the Real World

by Steven Cohen, Ronald Brand
     
 

This book sheds light on applying TQM in the real world of government organizations—showing how to introduce TQM, overcome barriers to change, and make TQM a success story of any government agency. Drawing on extensive research and their own "school of hard knocks" experience implementing TQM in a unit of the U.S. Environmental Protection Agency, Steven Cohen

Overview

This book sheds light on applying TQM in the real world of government organizations—showing how to introduce TQM, overcome barriers to change, and make TQM a success story of any government agency. Drawing on extensive research and their own "school of hard knocks" experience implementing TQM in a unit of the U.S. Environmental Protection Agency, Steven Cohen and Ronald Brand present straightforward, practical advice on implementing TQM in government settings.The authors cite examples of TQM successes in specific government agencies—including the Treasury Department, U.S. Air Force, and Department of Veteran Affairs—to reveal how the principles of TQM can be applied at all levels of government.In addition, the book provides numerous charts and diagrams that show concretely how to apply the concepts and techniques of TQM within any governmental unit.The authors offer case examples that detail what organizational changes—from modifications of clerical procedures to major alterations of agency policy—need to be implemented when TQM is introduced in government agencies.

Product Details

ISBN-13:
9781555425395
Publisher:
Wiley
Publication date:
07/28/1993
Series:
Public Administration Series
Edition description:
1st
Pages:
228
Product dimensions:
6.30(w) x 9.26(h) x 0.88(d)

Meet the Author

STEVEN COHEN is Associate Dean of the School of International and Public Affairs (SIPA) and director of Columbia University's Graduate Program in Public Policy and Administration.

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >