Total Quality Management in Human Service Organizations / Edition 1

Total Quality Management in Human Service Organizations / Edition 1

by Lawrence L. Martin
     
 

View All Available Formats & Editions

ISBN-10: 0803949502

ISBN-13: 9780803949508

Pub. Date: 09/10/1993

Publisher: SAGE Publications

Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.

Overview

Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.

Product Details

ISBN-13:
9780803949508
Publisher:
SAGE Publications
Publication date:
09/10/1993
Series:
SAGE Human Services Guides Series, #67
Edition description:
New Edition
Pages:
112
Product dimensions:
5.50(w) x 8.50(h) x 0.28(d)

Table of Contents

Quality Management
The New Managerial Wave
What is Total Quality Management (TQM)?
TQM as a Philosophy of Management
Quality as an Organizational Goal
Collecting and Using Customer Quality Data
Understanding and Controlling Variation
Continuous Quality Improvement Through Teamwork
Top Management Commitment
Contractor Involvement
A Plan for Implementing TQM

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >