Total Quality Management: Text, Cases and Readings / Edition 3

Total Quality Management: Text, Cases and Readings / Edition 3

by Joel E. Ross, Susan Perry
     
 

ISBN-10: 157444266X

ISBN-13: 9781574442663

Pub. Date: 06/28/1999

Publisher: Taylor & Francis

Acclaimed and used in over 200 colleges and universities around the co untry, Total Quality Management: Text, Cases and Readings has been com pletely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and globa l marketplaces. Since the publication of the first and second edition s of this

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Overview

Acclaimed and used in over 200 colleges and universities around the co untry, Total Quality Management: Text, Cases and Readings has been com pletely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and globa l marketplaces. Since the publication of the first and second edition s of this book, interest in and acceptance of TQM has continued to acc elerate around the world. This edition has been thoroughly revised, u pdated and expanded.

Product Details

ISBN-13:
9781574442663
Publisher:
Taylor & Francis
Publication date:
06/28/1999
Edition description:
REV
Pages:
568
Product dimensions:
6.00(w) x 9.00(h) x 1.30(d)

Related Subjects

Table of Contents

Introduction to Total Quality Management. Leadership. Information and Analysis. Strategic Planning. Human Resource Focus. Process Management. Customer and Market Focus. Benchmarking. Organizing for Total Quality Management. Productivity, Quality, and Re-engineering. The Cost of Quality. ISO 9000 and Universal Standards of Quality. Theory of Constraints. Varifilm Case Study. Index.

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