Total Quality Management: Text, Cases and Readings / Edition 3

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Overview

Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces.

Since the publication of the first and second editions of this book, interest in and acceptance of TQM has continued to accelerate around the world. This edition has been thoroughly revised, updated and expanded. Some of the changes are:

  • A new chapter on the emerging Theory of Constraints
  • Expanded treatment of Process Management
  • Eleven new readings
  • Ten new cases
  • Chapter examples of TQM at 12 Baldrige winning organizations
  • End of chapter recommendations for further reading
  • Revised and updated textual material
  • The Varifilm case is retained as a comprehensive study that illustrates good and not so good practices. Each chapter contains an exercise which provides the reader with an opportunity to apply TQM principles to the practices illustrated in each case.

Based on sound principles, this practical book is an excellent text for organizational development programs aimed at practitioners responsible for developing and implementing TQM programs in their own service or manufacturing organizations.

The bestselling text that swept the country and demonstrated how to develop and apply TQM principles is now fully revised and expanded. It's all here--TQM, benchmarking, productivity, quality and reengineering, the cost of quality, and ISO 9000.

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Editorial Reviews

Booknews
A greatly revised and expanded text covering the key principles of TQM. Five new chapters discuss structure and teams; benchmarking; productivity, quality, and reengineering; the cost of quality; and the ISO 9000. Discussion questions, exercises, cases, and readings support the text and an extensive study of the Varifilm case illustrates good and not-so-good practices. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9781574442663
  • Publisher: Taylor & Francis
  • Publication date: 6/28/1999
  • Edition description: REV
  • Edition number: 3
  • Pages: 568
  • Product dimensions: 6.00 (w) x 9.00 (h) x 1.30 (d)

Table of Contents

Introduction to Total Quality Management. Leadership. Information and Analysis. Strategic Planning. Human Resource Focus. Process Management. Customer and Market Focus. Benchmarking. Organizing for Total Quality Management. Productivity, Quality, and Re-engineering. The Cost of Quality. ISO 9000 and Universal Standards of Quality. Theory of Constraints. Varifilm Case Study. Index.

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Sort by: Showing 1 Customer Reviews
  • Anonymous

    Posted May 12, 2000

    Info Strong, Cases Not

    The book was well written. It offered some strong information. I was highly disappointed with the 'cases' that were included. I expected cases studies with details. All that was included was a one or two page summary. Unfortunately, I ended up wasting time because I was mainly interested in the cases.

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