Total Quality Management: Text, Cases and Readings / Edition 3

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Acclaimed and used in over 200 colleges and universities around the co untry, Total Quality Management: Text, Cases and Readings has been com pletely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and globa l marketplaces. Since the publication of the first and second edition s of this book, interest in and acceptance of TQM has continued to acc elerate around the world. This edition has been thoroughly revised, u pdated and expanded.

The bestselling text that swept the country and demonstrated how to develop and apply TQM principles is now fully revised and expanded. It's all here--TQM, benchmarking, productivity, quality and reengineering, the cost of quality, and ISO 9000.

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Editorial Reviews

A greatly revised and expanded text covering the key principles of TQM. Five new chapters discuss structure and teams; benchmarking; productivity, quality, and reengineering; the cost of quality; and the ISO 9000. Discussion questions, exercises, cases, and readings support the text and an extensive study of the Varifilm case illustrates good and not-so-good practices. Annotation c. Book News, Inc., Portland, OR (
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Product Details

  • ISBN-13: 9781574442663
  • Publisher: Taylor & Francis
  • Publication date: 6/28/1999
  • Edition description: REV
  • Edition number: 3
  • Pages: 568
  • Product dimensions: 6.00 (w) x 9.00 (h) x 1.30 (d)

Table of Contents

Introduction to Total Quality Management. Leadership. Information and Analysis. Strategic Planning. Human Resource Focus. Process Management. Customer and Market Focus. Benchmarking. Organizing for Total Quality Management. Productivity, Quality, and Re-engineering. The Cost of Quality. ISO 9000 and Universal Standards of Quality. Theory of Constraints. Varifilm Case Study. Index.

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  • Anonymous

    Posted May 12, 2000

    Info Strong, Cases Not

    The book was well written. It offered some strong information. I was highly disappointed with the 'cases' that were included. I expected cases studies with details. All that was included was a one or two page summary. Unfortunately, I ended up wasting time because I was mainly interested in the cases.

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