Total Quality Management / Edition 1

Total Quality Management / Edition 1

by Terry Richardson, Carolyn Richardson
     
 

ISBN-10: 0827371926

ISBN-13: 9780827371927

Pub. Date: 09/04/1996

Publisher: Cengage Learning


This basic, comprehensive overview of total quality management (TQM) is designed to bridge the gap between engineering and management texts. Written in plain language, this text discusses how to tailor TQM to fit the specific needs of organizations of all types and sizes. The focus is on the principles and processes as well as the tools and techniques for…  See more details below

Overview


This basic, comprehensive overview of total quality management (TQM) is designed to bridge the gap between engineering and management texts. Written in plain language, this text discusses how to tailor TQM to fit the specific needs of organizations of all types and sizes. The focus is on the principles and processes as well as the tools and techniques for continuous improvement. Patterns of change in the social and economic and political structure of the United States are identified to illustrate how individuals and organizations are applying TQM principles to increase productivity and effectiveness.

Product Details

ISBN-13:
9780827371927
Publisher:
Cengage Learning
Publication date:
09/04/1996
Series:
Mechanical Technology Series
Edition description:
New Edition
Pages:
448
Product dimensions:
8.22(w) x 9.56(h) x 0.83(d)

Related Subjects

Table of Contents


Introduction to Change: History Lessons in Pursuing Quality. The Challenge of Change. World Quest for Quality. The Total Quality System: The Quality Imperative and Quest. Quality As A Philosophy. Steps to Implementation of TQM: Strategies for Total Quality Management. Preparation and Planning Phase. Assessment Phase. Implementation Phase. Networking Phase. Implementing Quality Methods/Techniques: Group/Team Involvement. Group/Team Problem-Solving Techniques. Quantitative/Statistical Analysis. Quality Analysis Tools: Quality Analysis Tools. Controlling and Improving Processes. System Improvement Techniques. Quality Standards: Quality Standards.

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