Total Quality Project Management for the Design Firm: How to Improve Quality, Increase Sales, and Reduce Costs / Edition 1

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Total Quality Project Management for the Design Firm In 1989 IBM spent a staggering $2.4 billion in warranty costs. And while this was certainly bad news for a company legendary for its high production standards, cost figures showed that the news was not much better for engineering, architectural, and other technical service firms. The inevitable move towards high-cost quality controls also drove up design fees. The result for many design firms: shrinking bottom-line profits. But ensuring quality isn’t always a costly proposition. At least that’s what some design professionals have discovered. In fact, a sensible, disciplined program of quality improvement—Total Quality Project Management—can transform the machinery of any design project into an efficient, cost-effective, and highly motivated professional team. Author and veteran design consultant Frank Stasiowski and project management expert David Burstein demonstrate how a number of leading design firms made the successful transition to TQPM, outlining how this effective tool can be practically applied to an entire range of design project problems—from sales and administration to budgeting and more. Featuring real-life examples of TQPM in a variety of applications, this practical book provides clear, easy-to-follow guidance on:

  • Identifying quality problems on studies, design projects, and construction projects
  • A fresh approach to improving administration, marketing, and management
  • Keeping your clients happy
  • Implementing TQPM in your firm—and making your project team competitive for the ’90s
Not only do the authors reshape your fundamental attitudes about quality, but they also reveal how to eliminate those expensive, profit-threatening quality control problems from your organization forever. The book also comes complete with numerous forms useful for self-analysis, evaluation, and action as well as a convenient glossary of terms, checklists, and references to more specialized reading. A must for design firm managers determined to boost their firm’s bottom line in the ’90s, Total Quality Project Management for the Design Firm is a blueprint and handbook to restyling your organization into an efficient, cost-effective service firm.
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Editorial Reviews

Shows how design firms can adapt techniques that have proven successful in manufacturing to their own purposes--not only design projects, but sales, administration, budget control, and other problems. Annotation c. Book News, Inc., Portland, OR (
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Product Details

  • ISBN-13: 9780471307877
  • Publisher: Wiley
  • Publication date: 11/8/1993
  • Edition number: 1
  • Pages: 416
  • Product dimensions: 10.00 (w) x 7.00 (h) x 0.94 (d)

Meet the Author

About the Authors FRANK A. STASIOWSKI, AIA, is President of Practice Management Associates, Ltd., a consulting firm to some of the leading design firms in the country. In his twenty years of practice, Mr. Stasiowski has advised over 40,000 architects, engineers, landscape architects, and interior designers on a variety of management problems. His newsletters, Professional Services Management Journal, A/E Marketing Journal, and Project Management, are read throughout the industry. He is also the author of Staying Small Successfully, Value Pricing for the Design Firm, and Cash Management for the Design Firm. DAVID BURSTEIN, PE, is Vice President and Southeast Operations Manager of Engineering-Science, Inc., a subsidiary of The Parsons Corp. During his twenty-year career, he has managed a wide variety of projects, ranging from small studies to multimillion dollar design construction projects. Mr. Burstein serves on the advisory board of Project Management, a monthly newsletter for architects and engineers, and has published widely on the subject of project management. He has presented over one hundred project management seminars throughout the United States and Canada.

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Table of Contents

A Commitment to TQPM Is a Marketing Issue.

The Design Firm as Fishing Village.

Changing the Way We Think About Quality.

Improving the Quality of Design Projects.

Improving the Quality of Studies and Reports.

Improving the Quality of Construction Services.

Improving Management, Administration, and Marketing.

Keeping Your Clients Happy.

Eliminating Quality Problems—Permanently.

Implementing TQPM in Your Organization.



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