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Total Quality Project Management for the Design Firm In 1989 IBM spent a staggering $2.4 billion in warranty costs. And while this was certainly bad news for a company legendary for its high production standards, cost figures showed that the news was not much better for engineering, architectural, and other technical service firms. The inevitable move towards high-cost quality controls also drove up design fees. The result for many design firms: shrinking bottom-line profits. But ensuring quality isn’t always a costly proposition. At least that’s what some design professionals have discovered. In fact, a sensible, disciplined program of quality improvement—Total Quality Project Management—can transform the machinery of any design project into an efficient, cost-effective, and highly motivated professional team. Author and veteran design consultant Frank Stasiowski and project management expert David Burstein demonstrate how a number of leading design firms made the successful transition to TQPM, outlining how this effective tool can be practically applied to an entire range of design project problems—from sales and administration to budgeting and more. Featuring real-life examples of TQPM in a variety of applications, this practical book provides clear, easy-to-follow guidance on:
A Commitment to TQPM Is a Marketing Issue.
The Design Firm as Fishing Village.
Changing the Way We Think About Quality.
Improving the Quality of Design Projects.
Improving the Quality of Studies and Reports.
Improving the Quality of Construction Services.
Improving Management, Administration, and Marketing.
Keeping Your Clients Happy.
Eliminating Quality Problems—Permanently.
Implementing TQPM in Your Organization.