TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments

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Overview

Leadership is tough. You must hit your marks – despiteback-to-back meetings, endless emails, and chance encounters in thehallway.

Most leaders feel that these inevitable demands keep them fromdoing their "real work." But in this groundbreaking book, authorsDouglas Conant and Mette Norgaard argue that these interactions areoverlooked opportunities to expand your influence and delivermeasurably better results.

Through untold stories from Conant's...

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TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments

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Overview

Leadership is tough. You must hit your marks – despiteback-to-back meetings, endless emails, and chance encounters in thehallway.

Most leaders feel that these inevitable demands keep them fromdoing their "real work." But in this groundbreaking book, authorsDouglas Conant and Mette Norgaard argue that these interactions areoverlooked opportunities to expand your influence and delivermeasurably better results.

Through untold stories from Conant's tenure as CEO of CampbellSoup Company and Norgaard's consulting experience, TouchPointsshows how a leader's impact and legacy are in fact built throughhundreds, even thousands, of interactive moments in time.

The good news is that everyone can attain greater "TouchPoint"mastery. Conant and Norgaard show how by delving into threeessential assets – your head, heart, and hands. As the authorsexplain, one of the greatest investments you can make is constantattention to your mental model, your emotional maturity, and yourbias for action. Then inquiry, reflection, and practice all combineto help you make the most of your TouchPoints, no matter howplanned or incidental they may seem at the time.

TouchPoints speaks to the theory and craft of leadership bypromoting a rational, authentic, active, and wise approach. Withgreater skill and energy, you can start transforming otherwiseordinary interactions into powerful leadership moments—oneTouchPoint at a time.

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Editorial Reviews

Kirkus Reviews

Think you're going to hold onto the big chair by remaining the biggest SOB in the room? Think again.

The man credited with turning around the Campbell's Soup empire and one of the most sought-after leadership consultants in the business are adamant that running a successful corporation today requires something else—a human "touch." Forget the corporate-speak; Conant and Norgaard write that if executives really want to raise standards, inspire commitment and achieve lofty business goals, they'll need to drop the phony tough-guy act and reach out and touch someone. The authors write of the myriad daily interactions bosses have with their employees throughout the course of the work week that lesser leaders might call "interruptions." But Conant and Norgaard view these as opportunities to exercise true leadership, the kind of leadership that elicits creativity and collaboration instead of mere compliance. The result may be the difference between languishing and lifting an organization out of the red. The tone of this slim volume never rises above high-school PSA fare, but its content is pointed and direct. Back-office drones dreaming of their big break and open-minded CEOs eager to perform a little magic of their own should have no trouble digesting the system.

A short, concise handbook with practical examples on how to become a more effective leader and a better boss.

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Product Details

  • ISBN-13: 9781118004357
  • Publisher: Wiley
  • Publication date: 5/17/2011
  • Series: J-B Warren Bennis Series, #169
  • Edition number: 1
  • Pages: 208
  • Sales rank: 246,075
  • Product dimensions: 6.20 (w) x 9.10 (h) x 1.00 (d)

Meet the Author

Douglas Conant is president and CEO of Campbell SoupCompany. Under his leadership, Campbell reversed a precipitousdecline in market value and employee engagement, improving itsfinancial profile, enhancing its diversity and inclusion practicesand raising its corporate social responsibility profile. PreviouslyConant held management positions at Kraft and General Mills, andwas president of the Nabisco Foods Company.

Mette Norgaard is an expert on strategic leadership andlearning. She advises executive teams around the world on how tocreate distinct learning solutions that advance their companies'strategies. She has worked with senior-level leaders fromMicrosoft, Procter & Gamble, GE Capital, Nucor Corp.,Estée Lauder, Harley-Davidson, the U.S. Navy, and Pfizer.Previously Norgaard was a consultant for FranklinCovey Co.

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Read an Excerpt

catalogimages.wiley.com/images/db/pdf/9781118004357.excerpt.pdf
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Table of Contents

Editor's Note xvii

Foreword xxi

Preface xxv

1 THE POWER OF TOUCHPOINTS: THE ACTION IS IN THE INTERACTION 1

2 THE COMMITMENT TO MASTERY: THE CHOICE IS YOURS 25

3 USE YOUR HEAD: THE COMMITMENT TO INQUIRY 47

4 USE YOUR HEART: THE COMMITMENT TO REFLECTION 73

5 USE YOUR HANDS: THE COMMITMENT TO PRACTICE 95

6 MASTERING THE TOUCH: HOW CAN I HELP? 123

CODA 149

Recommended Reading 151

Acknowledgments 153

About the Authors 157

Index 161

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Customer Reviews

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Sort by: Showing 1 Customer Reviews
  • Posted December 22, 2011

    more from this reviewer

    TouchPoints

    You can become a great leader if you take to heart the message and the methods of Campbell Soup Company president and CEO Douglas Conant and executive management training consultant Mette Norgaard. They describe an innovative leadership model based on making the most of ¿TouchPoints,¿ those seemingly innocuous but quite powerful interpersonal events that pepper the daily lives of corporate leaders. Many executives resent ¿pesky¿ interruptions, but the authors reframe them as golden opportunities for leaders to move their strategic agendas forward via personal connections with their employees. Conant and Norgaard based their approach on the philosophy of ¿leading in the moment¿ that Conant developed and used to turn Campbell¿s around when it was distressed. getAbstract recommends their book to executives seeking a workable model for creating and honing a personal leadership style.

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