Tough Questions, Great Answers: Responding To Patient Concerns About Today's Dentistry / Edition 1

Tough Questions, Great Answers: Responding To Patient Concerns About Today's Dentistry / Edition 1

by Robin Wright
     
 

ISBN-10: 0867153202

ISBN-13: 9780867153200

Pub. Date: 01/01/1997

Publisher: Quintessence

Tough Questions, Great Answers offers specific guidance for responding to difficult patient questions, such as: How do you set your fees? Do you guarantee your work? Do you treat AIDS patients? How long can this treatment wait? Robin Wright describes how to turn a challenging conversation into a chance to build patient satisfaction with your dental practice. Based on…  See more details below

Overview

Tough Questions, Great Answers offers specific guidance for responding to difficult patient questions, such as: How do you set your fees? Do you guarantee your work? Do you treat AIDS patients? How long can this treatment wait? Robin Wright describes how to turn a challenging conversation into a chance to build patient satisfaction with your dental practice. Based on research with U.S. dental professionals, this book gives great answers to nearly one hundred of the most common questions patients have. An excellent resource for the whole dental team.

Product Details

ISBN-13:
9780867153200
Publisher:
Quintessence
Publication date:
01/01/1997
Edition description:
New Edition
Pages:
150
Product dimensions:
8.00(w) x 10.00(h) x 0.50(d)

Table of Contents

Acknowledgements
Special Note
Introduction1
1"What's Going On?" Encouraging Communication in Patient Interviews13
2"Do You Care?" Starting a Successful Answer27
3"Are You Any Good?" Building Trust in the Doctor's Skill and Judgment35
4"Am I Safe?" Reassuring Patients of Treatment Safety55
5"Is It Worth It?" Motivating Patients to Accept Treatment79
6"It Costs How Much?" Explaining Fees and Dental Benefits109
7"What's the Policy?" Protecting Patient Relationships in Reception129
8Communication Goals for the Dental Team145
Index149

Read More

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >