- Shopping Bag ( 0 items )
The distress or disruption caused by emotional pain can be devastating to an organization. It can lead to missed deadlines, an exodus of key personnel, and even a battered bottom line. To create and maintain a healthy organization, Frost writes that leaders must handle toxicity on a systemic level or prevent it in the first place. If toxicity is allowed to grow, he explains, it can undermine a company's success. To help them prevent the spread of toxicity within their organizations, Frost offers managers and leaders the information they need to recognize the valid role of toxin handlers in an organization and acknowledge and support the handlers when they need it.
Toxic Emotions at Work begins with an examination of the various ways toxicity is handled in the workplace and offers several ideas about how leaders and managers can help foster the health and productivity of their organizations and their personnel through compassionate actions. Emotional pain can be debilitating to individuals in organized settings, and Frost demonstrates through studies and real-life examples what both compassionate and harmful responses to toxicity look like.
Boost Emotional Capacity
Next, Frost delves into the various sources of organizational toxicity, the ways toxin handlers cope with the emotional pain within their organizations, and the resulting emotional toll that managing toxins takes on handlers. Then, to offer much needed relief to these toxin handlers, Frost examines specific ways they can protect themselves from the toxins they help manage. He provides several suggestions that can help them strengthen their physical capacity, boost their emotional capacity, regenerate their mental capacity, and build their spiritual capacity. His advice includes:
Educate the Organization
To help the leaders and managers who deal with the emotional pain get the support they need, Frost shows them how to educate their organizations about the value of what they do. In addition, he examines the many ways that organizations can protect the toxin handlers who do this valuable work.
Toxic Emotions at Work also provides leaders with a look at the compassionate role that they can take to manage toxicity in their organizations. To help them do this, Frost offers hands-on lessons for distributing the emotional load beyond the designated toxin handlers. Rounding out his book with a broader perspective of the issue, Frost looks at how organizations can create and sustain compassionate workplaces. To help them cope with the emotional pain that is a natural byproduct of work, he presents specific policies and practices that an organization can put into place to prevent high toxicity.
Why Soundview Likes This Book
Toxic Emotions at Work provides a humane and insightful perspective on the work and morale issues that affect organizational performance. By looking at what can be done to alleviate emotional pain before it becomes toxic, Frost reveals dramatic ways leaders can use healthy options to create highly successful organizations, avoid burnout, and create a culture of compassion within their workplaces. Copyright (c) 2003 Soundview Executive Book Summaries
|Ch. 1||Emotional Pain in Organizations||11|
|Ch. 2||Sources of Toxicity in Organizations||35|
|Ch. 3||The Work of the Toxin Handler||61|
|Ch. 4||The Toll on Toxin Handlers||89|
|Ch. 5||Healing the Handlers||107|
|Ch. 6||At the Interface: What Handlers and Their Organizations Can Do||133|
|Ch. 7||Leaders Handling Pain||155|
|Ch. 8||The Compassionate Company: Architecting Responses to Pain||183|
|Ch. 9||Looking through the Lens of Pain||215|
|About the Author||251|
Posted January 8, 2003
i've been waiting for *somebody* to write this book for 15 years... making all of these things so clear and practical... and practice-able. opens an essential conversation for any leader and organization.Was this review helpful? Yes NoThank you for your feedback. Report this reviewThank you, this review has been flagged.