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Doody's Review ServiceReviewer: Viki Hedderick, DEd, MSN, BSN (Edinboro University of Pennsylvania)
Description: The book explores toxic behaviors among nurses, using vignettes to bring them to life, shares experiences, and provides advice for managers on how to respond to such behaviors.
Purpose: The purpose is to provide strategies for conflict management.
Audience: The primary audience is managers who seek to recognize toxic behavior, but the book also is appropriate for new nurses as they enter the field to provide them with the tools to address the toxic behaviors they may encounter in the workplace.
Features: In exploring the issues stemming from nonprofessional behaviors in the workplace, this book is divided into topics that include a vignette, expert commentary, and reflection.
Assessment: This book was a very uncomfortable read. As a nurse of 30 years, I am aware toxic behaviors occur. However, I struggle to understand how nursing is significantly different from other professions or workplaces in our society. I appreciate that this is a real and an important topic, but I can't help but say I felt very depressed about the nursing profession after reading the book. Yes, the issue lies with nurses and managers, but I do not get the sense that enough was said about the organization's administrative responsibility in these situations. I am not convinced there is enough direction for managers.