Part 1: Preparation- Building a Foundation for Lean Flow Processes; Chapter1. What is a lean process and why are companies failing at it; Chapter 2. People and Processes Grow Together through PDCA; Chapter 3. Lean Out Processes or Build Lean Systems;Chapter 4. Lean Processes start with a Purpose; Chapter 5. How do you do it. Mechanistic and Organic Lean Deployment; Part 2: Toyota Way Process Principles in Action: Cases; Chapter 6. The Cases that Follow; Chapter 7. A Repetitive Manufacturing Process as a Baseline (CAT-Mitsubishi JV example); Chapter 8. Lean Systems in High Volume, Process-Type Case: Iron Ore Mining; Chapter 9. Developing a Lean System in Defense Remanufacturing; Chapter 10. Developing a Lean Systems in Health Care; Chapter 11. Developing a Lean Systems in Knowledge Work; Chapter 12. Developing an Action Plan for Change; Chapter 13. Verify Results and Make Adjustments; Chapter 14. The Continuous Improvement Cycle
Jeffrey K. Liker, the author of the bestselling The Toyota Way, is professor of Industrial and Operations Engineering and cofounder and Director of the Japan Technology Management Program at the University of Michigan. His work has appeared in The Harvard Business Review, Sloan Management Review, and other leading publications.
James K. Franz learned lean as a Toyota Production Engineer in Japan, and has more than 22 years of manufacturing experience.