TQM and ISO 9000 for Architects and Designers

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Improved performance ... reduced risk ... increased profitability - just some of the proven benefits of quality management. Now, for the first time, a leading expert on quality management and control in building design and construction shows you how to adapt the methodologies of TQM and ISO 9000 for an architectural practice. Written in a conversational style and filled with graphic illustrations, the book details how to evaluate your needs and design and implement a quality system for your own practice. The ...
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Overview

Improved performance ... reduced risk ... increased profitability - just some of the proven benefits of quality management. Now, for the first time, a leading expert on quality management and control in building design and construction shows you how to adapt the methodologies of TQM and ISO 9000 for an architectural practice. Written in a conversational style and filled with graphic illustrations, the book details how to evaluate your needs and design and implement a quality system for your own practice. The author demystifies TQM and ISO 9000 theories and offers practical methods on how to use them daily to make your projects better. This practical guide is packed with indispensable tips, advice, and instructions to take maximum advantage of quality management. You get handy diagnostic and self-audit techniques to help you evaluate your TQM needs; step-by-step guidance in how to design, structure, and implement the right system - including how to adapt it to your changing needs; hot tips and useful ideas from around the world, including successful implementation strategies; and easy-to-understand explanations of key management tools such as partnering, design reviews, and construction document control.

Applications of Total Quality Managements (TQM) and ISO 9000 standards to provide quality assurance and quality control in architectural practice are made accessible in this graphic-oriented reference. Professionals learn how to evaluate their TQM needs, then design, structure, and implement their system.

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Editorial Reviews

Booknews
An informal and often humorous guide for architects focusing not so much on obtaining international quality credentials as using the principles behind them to improve performance, reduce risk, and increase profitability. Discusses diagnostic and self-audit techniques, designing and implementing a quality system, key management tools, and tips from architects around the world. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9780070462779
  • Publisher: McGraw-Hill Companies, The
  • Publication date: 12/1/1995
  • Pages: 317
  • Product dimensions: 7.64 (w) x 9.51 (h) x 1.08 (d)

Table of Contents

Read Me First (Some User Notes)
Without Which ...
Pt. 1 Basics: Understanding the Concepts 1
Pt. 2 Start Now: Evaluating Your Needs 59
Pt. 3 Process: Designing Your System 85
Pt. 4 Tools: Techniques for Managing Quality 137
Pt. 5 Results: Making It Work / Keeping It Simple 239
Pt. 6 The Bottom Line: Optimizing Your Investment 279
Index 315
About the author 317
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