Tqm For Training

Overview

Total quality management, continuous process improvement, process innovation, whatever you call it, it's likely that you, as a training and human resources professional, will play a key role in implementing it. This is the book that explains, in the language of HRD, how to meet the demands of TQM. For more than a decade, Elaine Biech has helped trainers and managers put quality management into practice at organizations as diverse as Land O'Lakes, the American Red Cross, and the U.S. Navy. In this immensely ...
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Overview

Total quality management, continuous process improvement, process innovation, whatever you call it, it's likely that you, as a training and human resources professional, will play a key role in implementing it. This is the book that explains, in the language of HRD, how to meet the demands of TQM. For more than a decade, Elaine Biech has helped trainers and managers put quality management into practice at organizations as diverse as Land O'Lakes, the American Red Cross, and the U.S. Navy. In this immensely practical guide, she gives you a thorough grounding in TQM as a customer-driven, quality-focused, process-oriented, fact-based, team-supported philosophy. And she spells out all the steps required for HRD pros to bring TQM to every area of the organization: creating the implementation plan, gaining commitment from senior management, putting TQM strategies into widespread action, working with external consultants, designing and delivering training for quality, meeting unique needs brought on by change, preventing common TQM training mistakes, and measuring ongoing results. Not only will you learn to implement each step, but you'll realize why it's necessary, and understand how it fits into the bigger quality picture. The author readies you to assume major TQM responsibilities, as befits the evergrowing statue of the HRD function. If you're new to TQM, the exclusive "HRD Quality Improvement Readiness Survey" will help assess your initial needs. Those farther along will appreciate the detailed list of TQM implementation resources, as well as ready-to-use forms and plans. And all readers will be informed and inspired by the book's many success stories, drawn from the actual experiences oftrainers at private and public organizations of all sizes. Most of all, by explaining quality improvement in human resources terms, TQM for Training demystifies this complex management philosophy. It refers to roles that are common to all training departments and addres

One of the best ways to bring Total Quality Management to an organization is thruogh those who oversee training. Biech, a specialist in custom designed programs, shows readers how to use the principles of TQM--a powerful, customer-oriented, team-driven philosophy--in training. Offers motivating examples of real-life TMQ successes. Illustrated.

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Editorial Reviews

Booknews
A guide to applying TQM's quality focus, customer and process orientation, data measurements, and team approach to any organization's human resources development operations. Includes numerous examples of TQM training successes in the private sector, government agencies, and nonprofits. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9780070052109
  • Publisher: McGraw-Hill Companies, The
  • Publication date: 7/19/1994
  • Series: McGraw-Hill TQM Series
  • Pages: 240
  • Product dimensions: 0.69 (w) x 6.00 (h) x 9.00 (d)

Table of Contents

Preface
1 TQM Is a Philosophy: Why Should HRD and Training Professionals Be Committed? 1
2 TQM Is Customer-Focused: Who Is the Customer in the Training Process? 13
3 TQM Is Quality-Centered: How Do You Determine the Quality of HRD's Products and Services? 25
4 TQM is Process-Oriented: What Processes Will HRD Improve? 35
5 TQM is Fact-Based: Where is HRD's Data? 51
6 TQM is Team-Driven: When Should HRD Use a Team Approach? 67
7 TQM Is a Transformation: How Do We Get There from Here? 75
8 TQM Is Lead from the Top: What Does That Mean? 101
9 HRD's Role in Implementing TQM in the Rest of the Company: Part 1 - Strategy 117
10 HRD's Role in Implementing TQM in the Rest of the Company: Part 2 - Training 135
11 HRD's Changing Role 157
One Last Thought 167
Appendices Index 171
Appendix I: Learn, Live, and Lead 173
Appendix II: Process Identification and Selection 177
Appendix III: Histogram Construction Worksheet 181
Appendix IV: Additional TQM Tools 183
Appendix V: Focus Groups 199
Appendix VI: Personal Interviews 201
Appendix VII: HRD Quality Improvement Readiness Survey 205
Appendix VIII: Implementation Resources 209
Reading List 211
Pull Quotes Index 213
Index 217
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