TQM in Action: A practical approach to continuous performance improvement

by R.J. Pike, R.J. Barnes

Overview

The aim of this book is to help practising managers to develop and implement a strategy for the introduction of total quality management within their own organisations. TQM in Action, Second Edition provides a practical step-by-step guide to stages, key considerations and potential pitfalls of implementation. This book provides a template for implementation which will help managers to get started and keep the process going.

Product Details

ISBN-13:	9780412715303
Publisher:	Springer Netherlands
Publication date:	11/30/1995
Edition description:	2nd ed. 1995
Pages:	384
Product dimensions:	6.10(w) x 9.25(h) x 0.03(d)

Table of Contents

Preface. Preface to the first edition. Acknowledgements. The need for TQM. A tailored approach to implementation. Implementing total quality management: a case study. Appendices. Glossary of terms. Index.