The Trainer's Handbook / Edition 3

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Even Trainers Need Training!

Get practical tips on:

* Assessing the attitudes of your participants* Remaining sensitive to the diversity of your audience* Selecting audio-visual aids* Closing your sessions creatively?and much more!

The demand for training often exceeds the available resources. That?s when organizations turn to their subject-matter experts. These employees often have no training experience, but they have valuable information to share with their coworkers. Usually, these subject-matter experts are given little or no formal instruction on how to train. It?s sink or swim. They struggle to convey their expertise, and their untutored training can fall on unwilling ears.

The Train-the-Trainer workshop is the helping hand that no new trainer can do without. The Instructor?s Guide gives you the tips, tools, checklists, and guidelines you need to conduct an effective, interactive train-the-trainer program.

You?ll teach new trainers how to:

Conduct a needs assessment

Develop their instructional plan

Use active training techniques

Evaluate their training?and much more!

Plus, this guide is packed with figures and exhibits you?ll use as overheads, flip charts, and handouts. And the Train-the-Trainer workshop is flexible: the modular design allows you to pick and choose the sections your participants need.

Trainer?s Handbook

The Trainer?s Handbook, the guide for workshop participants, is both a component of the workshop and a stand-alone resource. You?ll want a copy of the Handbook for every Train-the-Trainer workshop participant.

Remember?even trainers need training! Build a solid foundation for new trainers with this total-trainer

development workshop and resource guide.

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What People Are Saying

From the Publisher
"My recipe for a great lesson design is two parts content development and one part Trainer’s Handbook.  I always find something I can use in this great, and much used, reference book."
—Steve Sugar, coauthor, Games That Boost Performance

"From the initial needs assessment right on through to final evaluation, Karen Lawson's newest book has it all! You'll learn from a ‘master’ of our trade. Karen's pragmatic approach to this ever-changing field will clearly enhance and enliven your next training program."
—Edward E. Scannell, past National president, ASTD, and coauthor, Games Trainers Play series

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Product Details

  • ISBN-13: 9780470403044
  • Publisher: Wiley
  • Publication date: 12/15/2008
  • Edition description: Updated Edition
  • Edition number: 3
  • Pages: 360
  • Sales rank: 439,818
  • Product dimensions: 7.90 (w) x 9.20 (h) x 0.80 (d)

Meet the Author

Karen Lawson, Ph.D., is an international consultant, speaker, and author. As founder and president of Lawson Consulting Group, Inc., she is the author of Leadership Development Basics, The Art of Influencing, Improving Workplace Performance Through Coaching, Improving On-the-Job Training and Coaching, SkillBuilders: 50 Communication Skills Activities, New Employee Orientation Training, and Involving Your Audience—Make It Active. She is coauthor of 101 Ways to Make Training Active (first edition) and has published dozens of articles in professional journals.

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Table of Contents

List of Tables, Exhibits, and Figures.

Contents of theWebsite.



1. Assessing Needs.

Learning Outcomes.

Understanding the Needs Assessment Process.

Needs-Assessment Process.

How to Conduct a Needs Assessment.

Developing an Action Plan.

Assessing Participants’ Knowledge, Attitudes, Skills.

Key Points.

2. UnderstandingAdult Learners.

Learning Outcomes.

AndragogicalVersus Pedagogical Model.

Understanding How andWhy People Learn.

Learning Styles.

Application of Learning Principles.

Key Points.

3. Training Styles.

Learning Outcomes.

Trainer Characteristics and Competencies.

Training Style.

Increasing Effectiveness.

Learner-CenteredVersus Information-Centered.

Key Elements of a Trainer’s Style.

Key Points.

4. UnderstandingToday’s Learner.

Learning Outcomes.

The Changing Training Environment.


Diversity Issues.

Key Points.

5. Writing Instructional Objectives.

Learning Outcomes.

What Are Learning Objectives?

Writing Learning Objectives.

Key Points.

6.Writing an Instructional Plan.

Learning Outcomes.

Design Philosophy.

Time Needed to Develop a Training Program.

Cost Considerations.

Major Components of Design.

Creating a Design Matrix.

Purpose of an Instructional Plan.

Components of an Instructional Plan.

Instructional Methods.

Developing Materials.

Key Points.

7. Selecting,Designing, and DevelopingActive-Training Methods.

Learning Outcomes.

The Case for Active Training.

Cooperative Learning.

Creating an Active-Learning Environment.

Designing Active-Training Activities.

Common Methods and Materials.

Experiential Learning Activities.

Action Learning.

Key Points.

8. DeliveringTraining.

Learning Outcomes.

Creating a Positive Learning Environment.

Experiential and Active-Training Techniques.

Tips for Using Specific Methods.

Improving Platform Presence.

Key Points.

9. UsingVisualAids.

Learning Outcomes.

Retention Rate inVisual Learning.

Why UseVisual Aids?

Guidelines for UsingVisual Aids.

Other Commonly UsedVisual Aids.

Key Points.

10. Distance Learning.

Learning Outcomes.

Workplace Trends.

Advantages/Benefits of Distance Learning.

Disadvantages/Drawbacks to Distance Learning.

Types of Distance Learning.

Guidelines for Designing Distance Learning.

Designing and Developing Activities.

Delivering Content and Activities.

Blended Learning.

Key Points.

11.Working with Groups.

Learning Outcomes.

The Trainer as Facilitator.

Ways to Encourage Participation.

The Art of Questioning.

Responding to Questions.

Scaling theWall of Resistance.

Problem Situations.

Key Points.

12. Using Creativity.

Learning Outcomes.

Creativity with Small Groups.

Props and Other Theatrical Techniques.


Creative Closings.

Key Points.

13. EvaluatingTraining.

Learning Outcomes.

Why Evaluate?

When to Evaluate.

Whom to Involve.

How to Evaluate.

What to Evaluate.

Four-Level Model for Evaluation.

Participant Evaluation and Accountability for e-Learning.

Accountability for Training.

Significance of the Evaluation Process.

Key Points.

14. The Business of Consulting: Internal and External.

Learning Outcomes.

The Changing Role of the Trainer.

Understanding the Client-Consultant Relationship.

Selecting an External Consultant.

Follow-Up Reports.

Key Points.

15. Training DuringToughTimes.

Prove theValue of Training.

Peer Teaching.

Leaders as Teachers.

Negotiate with External Consultants and Service Providers.

Supplier/Vendor-Sponsored Training.

Modified Modules.

Lunch and Learn.


Teleconferences,Teleseminars, andWeb-Casts.

Just-in-Time Materials.

Key Points.

AppendixA: Answers to Exercises.

Appendix B: Recommended Resources.

Appendix C:Criteria for Selecting Packaged Programs.



About theAuthor.

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