Training and Development for the Hospitality Industry (AHLEI) / Edition 1

Training and Development for the Hospitality Industry (AHLEI) / Edition 1

by Debra F. Cannon, Catherine M. Gustafson, . . American Hotel & Lodging Educational Institute
     
 

Every hospitality organization needs well-trained employees. Use this text to teach your students how to be excellent trainers who understand the role training plays in the organization, how to design it, and how to deliver it.

Students will learn:

• How to measure training as an investment in the organization

• Assessment

See more details below

Overview

Every hospitality organization needs well-trained employees. Use this text to teach your students how to be excellent trainers who understand the role training plays in the organization, how to design it, and how to deliver it.

Students will learn:

• How to measure training as an investment in the organization

• Assessment methods to determine training needs

• Instructional design techniques and

Product Details

ISBN-13:
9780133097139
Publisher:
Educational Institute
Publication date:
06/13/2012
Edition description:
New Edition
Pages:
500
Product dimensions:
6.90(w) x 9.00(h) x 0.80(d)

Table of Contents

A Case for Training and Development

Training and Development as an Investment

Assessing Training Needs

Instructional Design

Training Tools and Techniques

Training with Technology

Measuring and Evaluating Training and Development

Training the Trainer

Orientation and Socialization

Hourly Employee Training

Mentoring

Supervisory and Management Development

Executive Education

Outsourcing Training and Development

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