Training Design Guide for the Hospitality Industry / Edition 1

Training Design Guide for the Hospitality Industry / Edition 1

by Christine Jaszay, Paul Dunk
     
 

ISBN-10: 0766845931

ISBN-13: 9780766845930

Pub. Date: 07/15/2003

Publisher: Cengage Learning

For courses in university or community college hospitality management programs, this text offers a practical, how-to approach for designing training programs for their specific organization's operational needs. Well-designed training is recognized by industry and university experts as essential for hospitality operations to be successful. Yet instructional design,

Overview

For courses in university or community college hospitality management programs, this text offers a practical, how-to approach for designing training programs for their specific organization's operational needs. Well-designed training is recognized by industry and university experts as essential for hospitality operations to be successful. Yet instructional design, how-to design training, is rarely taught outside of university education programs. This text presents a training design model and step-by-step directions are described and demonstrated through the use of a case study. Students follow a training design consultant through the steps as the training is designed for the various positions in a small hotel. One of the key elements of the process is determining what the style and content of the training should be. This is addressed in a very practical and hands-on manner. The examples used may be modified for any line or position in the hospitality industry. In addition, the theories of why training is important, what benefits can be achieved through formal training and more, is addressed in context with the actual steps of effective training design. Students in hospitality management will be more marketable and are likely to be more successful with this type of knowledge and skills in their tool kit.

Product Details

ISBN-13:
9780766845930
Publisher:
Cengage Learning
Publication date:
07/15/2003
Edition description:
New Edition
Pages:
216
Product dimensions:
6.06(w) x 8.96(h) x 0.32(d)

Table of Contents

Chapter 1: Introduction to Training. Chapter 2: Training Design Model. Chapter 3: Needs Assessment Planning. Chapter 4: Implementing Needs Assessment. Chapter 5: Planning Job Analysis. Chapter 6: Implementing Job Analysis. Chapter 7: Training Methods and Adult Learning Principles. Chapter 8: Training Plan. Chapter 9: Lesson Plans. Chapter 10: Group Training and Team-Building. Chapter 11: Traing-the-Trainer. Chapter 12: Implementing Training and Evaluation. Chapter 13: Coaching and Counseling. Chapter 14: Costing the Training Program.

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >