Training and Development / Edition 2

More About This Textbook

Overview

Updated in its 2nd edition, Training & Development: Communicating for Successpresents a comprehensive, step-by-step approach to developing training programs organized around the Needs-Centered model of training.Rooted in contemporary instructional communication research, the book suggests that every aspect of developing a training program should be based upon trainee needs. Students are exposed to web-based training and new training technologies and learn how the internet plays a role in training and development. The text also presents students with information about career opportunities in training and development and exercises for practicing and applying what they’ve learned.

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Product Details

  • ISBN-13: 9780205236541
  • Publisher: Pearson Education
  • Publication date: 1/31/2012
  • Sold by: Barnes & Noble
  • Format: eTextbook
  • Edition number: 2
  • Pages: 336
  • File size: 4 MB

Table of Contents

Preface

CHAPTER 1. INTRODUCING COMMUNICATION TRAINING

Training Defined

What Is Training?

What Do Trainers Do?

Why Is Training Important?

A Trainer’s Toolbox: Is Training the Solution to Every Problem?

Training and Related Functions

Training and Education

Training and Motivation

Recap: Comparing Training and Education

Training and Development

Training and Consulting

Recap: Comparing Three Approaches to Organizational Consulting

Training and Communication

The Communication Process

The Training Process: A Communication Process

Training Steps: An Overview of the Training Process

Analyze Organizational and Trainee Needs

Analyze the Training Task

Develop Training Objectives

Organize Training Content

Determine Training Methods

Select Training Resources

Complete Training Plan

Deliver Training

Assess the Training Process

Summary

Questions for Discussion and Review

Questions for Application and Analysis

Activities to Apply Principles and Skills

CHAPTER 2. MASTERING HOW ADULTS LEARN

Laws of Learning

Law of Effect

Law of Frequency

Law of Association

Law of Readiness

Recap: General Learning Laws and Putting Laws into Practice

Andragogy versus Pedagogy

Andragogical Training Assumptions

Recap: Comparing Pedagogical and Adragogical Learning Assumptions

Andragogical Training Applications

Recap: Adult Learning Principles and Training Applications

Learning Styles

Perceptual Differences

A Trainer’s Toolbox: How to Transfer Training Skills to the Job

Recap: Perceptual Learning Differences and Training Applications

Time Learning Differences

Information Processing Differences

Age Differences

Learning Preference Differences

Recap: Learning Preference Differences and Training Applications

Adapting to Differing Learning Styles: Recommendations for the Training Practitioner

Recap: Approaches to Training

Summary

Questions for Discussion and Review

Questions for Application and Analysis

Activities for Applying Principles and Skills

CHAPTER 3. CONDUCTING A NEEDS ASSESSMENT AND TASK ANALYSIS

Domains of Learning

Cognitive Domain

Affective Domain

Psychomotor Domain

How to Conduct a Needs Assessment

Assessing Organizational Needs

Assessing Individual Trainee Needs

How to Assess Needs Without a Comprehensive Needs-Assessment Process

A Trainer’s Toolbox: How to Learn from a Subject Matter Expert (SME)

How to Analyze the Training Task

How to Prepare a Task Analysis

Summary

Questions for Discussion and Review

Questions for Application and Analysis

Activities for Applying Principles and Skills

CHAPTER 4. DEVELOPING OBJECTIVES AND DESIGNING CURRICULUM

How to Write Training Objectives

Distinguish Between Training Goals and Training Objectives

Identify the Training Skill Outcomes

Develop Observable, Measureable, Attainable and Specific Objectives

How to Design Curriculum

First Things First: Teach the Skill in Chronological Order

Easy Does It: Teach Simple Skills before More Complex Skills

Problem and Solutions: Teach Problem Identification, Them Problem Solution

How to Teach a Skill

Tell

Show

Invite

Encourage

Correct

How to Make Every Lesson Successful

Set Induction: Establish a Readiness to Learn

Stimulus Variation: Change Methods to Maintain Interest

Closure: Tie a Ribbon around the Lesson

Summary and Review

Questions for Discussion and Review

Questions for Applications and Analysis

CHAPTER 6. USING TRAINING METHODS

Lecturing

How to Develop Lectures

How to Present Lectures

Managing Experiential Activities

How to Conduct Role Plays

How to Conduct Case Studies

Facilitating Group Discussions

How to Manage Group Discussions

How to Use Facilitation Techniques

Selecting the Best Training Method

Consider Your Trainees

Consider Your Learning Objectives

Consider Advantages and Disadvantages

Consider Your Level of Comfort

Summary and Review

Questions for Discussion and Review

Questions for Application and Analysis

Activities to Apply Principles and Skills

CHAPTER 7. USING WEB-TRAINING FOR E-LEARNING

Understanding E-Learning

The Need for E-Learning

Rapid E-Learning

E-Learning delivery options

Blended Training Models

Types of Technology Training Tools

Web 2.0 Training Tools

Rapid Training Tools

Developing Web Training

Design Principles for Web-Based Training

Practical Tips for Web-Based Training

Using the Needs-Centered Training Model for E-Learning

Analyze Training Task

Develop Training Objectives

Organize Training Content

Determine Training Methods

Select Training Resources

Complete Training Plans

Deliver Training

Assess Training

Summary and Review

Questions for Discussion and Review

Questions for Application and Analysis

Activities to Apply Principles and Skills

CHAPTER 9. DEVELOPING TRIANING PLANS

The Purpose of Training Plans

Connect Trainee Needs with Objectives

Connect Trainee Objectives with Methods

Preparing to Write a Training Plan

Conduct Research

Develop Training Content

Determine Training Time Frames

Determine Training Methods

Select Training Materials

Training Plan Formats

Descriptive Format

Outline Format

Multi-Column Format

Developing the Participant’s Guide

The Importance of the Participant’s Guide

How to Develop the Participant’s Guide

Practical Training Plan Tips

Draft Participant’s Guide First

Remember the 20-Minute Rule

Build in Skill Training Sequence: Tell, Show, Invite, Encourage, Correct

Plan for Contingencies

Revise, Revamp, Reconstruct

How to Test the Training Plan

Conduct a Focus Group

Conduct a Pilot Test

Invite an Expert to Review the Material

Summary and Review

Questions for Discussion and Review

Questions for Application and Analysis

Activities for Applying Principles and Skills

CHAPTER 11. ASSESSING LEARNING OUTCOMES

Understanding Assessment

Model of Assessment

Need for Assessment

Kirkpatrick’s Levels of Assessment

Assessing Affective Learning: Did They Like It?

Domains of Effective Learning

Tools for Assessing Affective Learning

Assessing Cognitive Learning: Did They Learn It?

Domains of Cognitive Learning

Tools for Assessing Behavioral Learning

Assessing Behavioral Learning: Can They Do It?

Domains of Behavioral Learning

Tools for Assessing Behavioral Learning

Interpreting Assessment Information

Analyzing Assessment data

Using Assessment Data

Reporting Assessment Data

Summary and Review

Questions for Discussion and Review

Questions for Application and Analysis

Activities to Apply Principles and Skills

CHAPTER 12. BECOMING A TRIANING PROFESSIONAL

How to Get a Training Job

Types of Training Jobs

Strategies for Getting a Training Job

Training Part-Time

Becoming an ASTD Certified Trainer

How to Identify Training Needs

Types of Training Needed

Need for E-Training and Blended Learning

Need for Training Generalists versus Specialists

Need for Training On-the-Go

How to Develop Training Proposals

Writing Needs-Assessment Proposals

Presenting Needs-Assessment Proposals

Writing Training Proposals

Presenting Training Proposals

Summary and Review

Resources for the Training Professional

Questions for Discussion and Review

Questions for Application and Analysis

Activities to Apply Principles and Skills

Notes

Glossary

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