Training from the Heart: Developing Your Natural Training Abilities to Inspire the Learner and Drive Performance on the Job / Edition 1

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Training from the Heart argues that the most effective and influential learning professionals have at least two things in common-they know why they are trainers and they understand that training is a partnership. This book shows its readers how to find their own training heart, and use this discovery to create a better climate for learning in which learners actually apply the lessons from the classroom to the job.

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Product Details

  • ISBN-13: 9781562861445
  • Publisher: American Society for Training & Development
  • Publication date: 2/16/2006
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 176
  • Product dimensions: 7.13 (w) x 10.09 (h) x 0.40 (d)

Table of Contents


Section 1. Examine Your Role

1. Learning Partnership: A Spacious Meadow for Learning

Embrace a New Model

Assess Your Readiness to Build Learning Partnerships

The New Balance of Nature

2. Discover Who You Are

Know Why You Are a Trainer

Know What Motivates You

Discover Your Passion

Know How Who You Are Affects the Learners

Helping Learners Establish a New Balance of Nature

3. Become Intimate with the Client

Before the Learning Event: Awareness

Before the Learning Event: Observation

Before the Learning Event: Interview

Before the Learning Event: Storytelling

Before the Learning Event: Experience

Before the Learning Event: Shared Assignment

During the Event: Awareness

During the Event: Observation

During the Event: Interview and Storytelling

During the Event: Experience and Shared Assignment

After the Event

Building Intimacy the Natural Way

4. Intend to be a Learning Partner

Shift to Learning Partner

Lead as Learning Partner

Share Control to Maintain Control

Take a Public Stand

Establish Ground Rules

Share Control of Course Content

Share Control of the Learning Process

Promote Inquiry

Team-Teach with Managers and Other Trainers

Let Learners Generate Models

Be Aware of the Physical Environment

Establish a Friendly Tone

Spacious Meadow for Learning

5. Create a Service Motto

Lead With Your Service Motto

What Is a Service Motto?

Focus on Serving

Keep It Short

Use With Integrity

Design Your Own Service Motto

Using Your Service Motto

Develop Your Own Motto

Section 2. Create a Climate for Learning

6. UseYour Natural Style

What is Your Natural Style?

How Can You Naturalize Your Presentations?

How Can You Use Feedback to Build Authenticity?

Setting the Climate With Your Natural Style

7. Listen to Learn

What Makes Listening Difficult?

How Can You Listen Actively?

How Can You Listen in Difficult Situations?

How Can Listening Help You Energize a Group?

How Can You Listen to Adapt to the Nuances of the Group?

Are You Ready to Listen to Learn?

8. Ask Great Questions


Questioning Skills Outside the Classroom

Open-Ended Questions

Why Ask the Question at All?

Using Questioning in Training

Build Your Questioning Talent

9. Facilitate Team Learning

Team Atmosphere

Team Values

Participation Patterns

Shared Leadership

Task/Maintenance Balance


Communication Patterns

Logistical Variables

Put Your Learning Leadership Skills to the Test

Section 3. Help Learners Apply Insights

10. Focus on Application

The Individual as a Resource

The Manager as a Resource

The Organization as a Resource

The Bottom-Line Difference

11. Encourage Commitment

Commitment Defined

Critical Conditions

Keeping Commitments Through Choice

Make Commitments Visible

Build in Accountability

Commitment Success Stories

How Do You Encourage Learners to Make Commitments?

12. Coach for Results

Coach Defined

Benefits of Coaching

Qualities of a Great Coach

Attending to the Person

Asking Questions and Listening

Agreeing on Action

Two Types of Coaching

Stretch Coaching

Empowerment Coaching

Becoming an Effective Coach

13. Flex for the Future

Do You Provide Current, Updated Programs?

Do You Use Appropriate Technology for Delivery and Communication?

Do You Understand Today's Business Climate?

Do You Respond to Changing Workforce Demographics?

Do You Market and Network Nonstop?

Have You Considered Reinventing Your Role?

Wide-Angle Vision


About the Authors

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  • Anonymous

    Posted March 27, 2001

    Rich, Relevant, and Readable

    I have been a trainer over 15 years and a trainer of trainers for over 10. There are many courses to teach delivery skills, there are a number of books to catalog 'tools and techniques,' but Lyerly and Maxey have invited you into their living room for an interview with them! Training from the Heart captures the work and the spirit of of the profession then provides great tools to challenge the reader to apply the material in their own work. Many trainers I meet want to be more heartfelt in their facilitation but too often slip back into traditional lecture, 'I'm the teacher' modes. This work more than any other I know will resonate with the sincere trainer, then powerfully show them how to lead learners and yet still join the participants as a partner.

    1 out of 1 people found this review helpful.

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