Section 1. Examine Your Role
1. Learning Partnership: A Spacious Meadow for Learning
Embrace a New Model
Assess Your Readiness to Build Learning Partnerships
The New Balance of Nature
2. Discover Who You Are
Know Why You Are a Trainer
Know What Motivates You
Discover Your Passion
Know How Who You Are Affects the Learners
Helping Learners Establish a New Balance of Nature
3. Become Intimate with the Client
Before the Learning Event: Awareness
Before the Learning Event: Observation
Before the Learning Event: Interview
Before the Learning Event: Storytelling
Before the Learning Event: Experience
Before the Learning Event: Shared Assignment
During the Event: Awareness
During the Event: Observation
During the Event: Interview and Storytelling
During the Event: Experience and Shared Assignment
After the Event
Building Intimacy the Natural Way
4. Intend to be a Learning Partner
Shift to Learning Partner
Lead as Learning Partner
Share Control to Maintain Control
Take a Public Stand
Establish Ground Rules
Share Control of Course Content
Share Control of the Learning Process
Team-Teach with Managers and Other Trainers
Let Learners Generate Models
Be Aware of the Physical Environment
Establish a Friendly Tone
Spacious Meadow for Learning
5. Create a Service Motto
Lead With Your Service Motto
What Is a Service Motto?
Focus on Serving
Keep It Short
Use With Integrity
Design Your Own Service Motto
Using Your Service Motto
Develop Your Own Motto
Section 2. Create a Climate for Learning
6. UseYour Natural Style
What is Your Natural Style?
How Can You Naturalize Your Presentations?
How Can You Use Feedback to Build Authenticity?
Setting the Climate With Your Natural Style
7. Listen to Learn
What Makes Listening Difficult?
How Can You Listen Actively?
How Can You Listen in Difficult Situations?
How Can Listening Help You Energize a Group?
How Can You Listen to Adapt to the Nuances of the Group?
Are You Ready to Listen to Learn?
8. Ask Great Questions
Questioning Skills Outside the Classroom
Why Ask the Question at All?
Using Questioning in Training
Build Your Questioning Talent
9. Facilitate Team Learning
Put Your Learning Leadership Skills to the Test
Section 3. Help Learners Apply Insights
10. Focus on Application
The Individual as a Resource
The Manager as a Resource
The Organization as a Resource
The Bottom-Line Difference
11. Encourage Commitment
Keeping Commitments Through Choice
Make Commitments Visible
Build in Accountability
Commitment Success Stories
How Do You Encourage Learners to Make Commitments?
12. Coach for Results
Benefits of Coaching
Qualities of a Great Coach
Attending to the Person
Asking Questions and Listening
Agreeing on Action
Two Types of Coaching
Becoming an Effective Coach
13. Flex for the Future
Do You Provide Current, Updated Programs?
Do You Use Appropriate Technology for Delivery and Communication?
Do You Understand Today's Business Climate?
Do You Respond to Changing Workforce Demographics?
Do You Market and Network Nonstop?
Have You Considered Reinventing Your Role?
About the Authors