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Training in Interpersonal Skills: TIPS for Managing People at Work / Edition 6

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More About This Textbook

Overview

An applied approach to developing and practicing interpersonal skills.

By developing and practicing the material in Training in Interpersonal Skills, readers can learn how to build productive relationships for any situation. This text also helps readers master the skills necessary for personal and organizational effectiveness such as self-management, communication, teaming, and problem solving.

The sixth edition includes several new pedagogical tools–such as self-assessment quizzes, exercises, cases, etc.–and information on the importance and usage of social networking.

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Product Details

  • ISBN-13: 9780132551748
  • Publisher: Prentice Hall
  • Publication date: 2/8/2011
  • Edition description: 6
  • Edition number: 6
  • Pages: 416
  • Sales rank: 552,011
  • Product dimensions: 6.90 (w) x 9.00 (h) x 0.90 (d)

Table of Contents

Part I: Self-Awareness
Chapter 1. Skills: An Introduction
Chapter 2. Self-Awareness: A Point of Departure
Chapter 3. Self-Management: Clarifying Values, Setting Goals, and Planning
Chapter 4. Applying Emotional Intelligence
Part II: Communicating
Chapter 5. Sending Interpersonal Messages
Chapter 6. Listening and Reading Nonverbal Messages
Chapter 7. Providing Feedback
Chapter 8. Communicating Across Cultures
Part III: Motivating
Chapter 9. Goal Setting
Chapter 10. Coaching, Counseling, and Mentoring
Chapter 11. Empowering People Through Delegation
Part IV: Leading
Chapter 12. Politicking
Chapter 13. Persuading
Chapter 14. Applying Leadership Style
Chapter 15. Managing Change
Part V: Teaming
Chapter 16. Facilitating Teamwork
Chapter 17. Valuing Diversity
Part VI: Problem Solving
Chapter 18. Ethical Decision Making
Chapter 19. Creative Problem Solving
Chapter 20. Resolving Conflicts
Chapter 21. Negotiating
Part VII: Integrating Exercises
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