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|1||Skills: An Introduction||1|
|2||Self-Awareness: A Point of Departure||11|
|6||Empowering People Through Delegation||88|
By developing and practicing the interpersonal skills in this book, students can learn to lead and motivate others. In addition, they will master other vital interpersonal skills in the areas of communication, teaming, and problem solving.
The first edition of TIPS was widely used in courses such as Interpersonal Relations, Organizational Behavior, Management, Human Relations, Supervision, and Organizational Development. It also was used with practicing managers in executive development programs.
The second edition included a number of significant additions and changes resulting from our experiences in the classroom; new research findings; and the feedback from colleagues,reviewers, and students. One of the major changes was a modified learning model that, because of its demonstrated effectiveness, also is applied in this edition. It contains 10 components: (1) assessment of basic skill levels; (2) review of key concepts relevant to application of the skills; (3) test of conceptual knowledge; (4) identification of the specific behavioral dimensions needed for each skill; (5) observation of how to apply the skill through modeling exercises; (S) skill practice in small groups; (7) summary checklist self-assessment to identify deficiencies; (8) application questions to cement practical understanding of the concepts; (9) reinforcement exercises outside of the classroom; and (10) development of an action plan for ongoing skill improvement.
This edition contains 17 chapters compared to the 15 chapters in the second edition. Based on feedback from users and research regarding emerging skills needed for organizational managers, this edition contains four new chapters: Sending Interpersonal Messages, Clarifying Expectations, Applying Leadership Style, and Promoting and Managing Resistance to Change. Materials from the second edition chapters on coaching and interviewing have been integrated as applications or subsections in these new, more comprehensive chapters. This edition is organized into six major skill domains vital for managerial success: Self-Awareness, Communicating, Motivating, Leading, Teaming, and Problem Solving.
Many role plays, cases, and exercises have been added, replaced, and revised to enhance the chapters in this edition. As always, concepts, research references, and examples have been updated throughout the book.
The Instructor's Manual has been revised and expanded to provide more complete guidance based upon the cumulative experience and feedback from instructors using the previous editions. We welcome any comments or suggestions that you might have for continually improving the role plays and exercises to enhance forthcoming editions. Please send your ideas to Phil Hunsaker.
We are grateful td our students who offered us open and honest feedback about what did and did not work for them in the second edition of TIPS. They also contributed many ideas for improvements.
We are grateful to our wives, Laura Ospanik and Jo Hunsaker, for agreeing to let us take the time away from usual family activities to complete the third edition. We acknowledge this debt and are certain that they will collect what they believe is owed to them many times over, still with our undying gratitude.
Special thanks go to the Prentice Hall book representatives and editors, for encouraging us to complete this third edition. We are also grateful to Cindy Spreder at Prentice Hall for guiding this revision through its development stage. Finally, we thank Shannon Moore, our marketing manager, for her constant feedback and creative ideas for improving this edition.
Stephen P. Robbins
Phillip L. Hunsaker