Training in Interpersonal Skills: Tips for Managing People at Work / Edition 4

Training in Interpersonal Skills: Tips for Managing People at Work / Edition 4

by Stephen Robbins, Phillip Hunsaker
     
 

ISBN-10: 0131481517

ISBN-13: 9780131481510

Pub. Date: 07/14/2005

Publisher: Pearson

This book takes an applied approach by having students focus on developing and practicing interpersonal skills rather than learning pure management theory.

Self-awareness, self-management, verbal/non-verbal messages, motivation and goal-setting, managing change, and valuing diversity.

By developing and practicing the interpersonal skills

Overview

This book takes an applied approach by having students focus on developing and practicing interpersonal skills rather than learning pure management theory.

Self-awareness, self-management, verbal/non-verbal messages, motivation and goal-setting, managing change, and valuing diversity.

By developing and practicing the interpersonal skills in this book, business professionals can learn how to build productive relationships with others and master skills vital to personal and organizational effectiveness.

Product Details

ISBN-13:
9780131481510
Publisher:
Pearson
Publication date:
07/14/2005
Edition description:
REV
Pages:
416
Product dimensions:
7.00(w) x 9.10(h) x 0.60(d)

Table of Contents

PREFACE xxiii PART I: SELF-AWARENESS 1
Chapter 1 Skills: An Introduction 1
Chapter 2 Self-Awareness: A Point of Departure 11
Chapter 3 Self-Management: Clarifying Values, Setting Personal Goals and Planning 39
Chapter 4 Applying Emotional Intelligence xx PART II: COMMUNICATING 51
Chapter 5 Sending Interpersonal Messages 51
Chapter 6 Listening and Reading Non-Verbal Messages 67
Chapter 7 Providing Feedback 86
Chapter 8 Communicating Across Cultures PART III: MOTIVATING 101
Chapter 9 Goal Setting 101
Chapter 10 Coaching, Counseling, and Mentoring 118
Chapter 11 Empowering People through Delegation 135
PART IV: LEADING 151
Chapter 12 Politicking 151
Chapter 13 Persuading 175
Chapter 14 Applying Leadership Style 191
Chapter 15 Managing Change 208
PART V: TEAMING 229
Chapter 16 Working with Teams 229
Chapter 17 Valuing Diversity 270
PART VI: PROBLEM SOLVING 284
Chapter 18 Ethical Decision Making 284
Chapter 19 Creative Problem Solving 301
Chapter 20 Resolving Conflicts 316
Chapter 21 Negotiation 335
PART VII: INTEGRATING EXERCISES 353
Chris Amon & Lee Petty Case Running a Team Meeting Appendix: Exercise Guidelines and Materials 378
INDEX 383

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