Training in Organizations: Needs Assessment, Development and Evaluation / Edition 3

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In this extensive revision of his best-selling text, Irwin Goldstein, a leader in the training field, teams up with Kevin Ford, well-known for his work in "the learning organization," to provide readers with a framework for examining and establishing viable training programs in education, business, and government. Capturing the excitement of training research and systems issues, the author discusses training as it occurs in real organizations. Part I focuses on societal training issues, how organizations conduct assessments to understand their training needs, and significant issues in learning and instruction. Part II focuses on the evaluation process, and Part III reviews training programs and procedures.

Providing a framework for examining and establishing viable training programs in education, business, and government, this book captures the excitement of research and systems issues. The book explores the basic concerns of needs assesssemnt, development, and evaluation, as well as examining design and research issues when the training intervention occurs in a real organization. It considers these issues within the framework of societal concerns such as the problems of fair employment practices, training, and the hard-core unemployed, and training the older person.

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Editorial Reviews

A text for undergraduate and graduate students, offering a framework for examining and establishing effective training programs in education, business, and government. Part I emphasizes the needs assessment and learning processes that form the foundation for training programs in organizations, and Part II focuses on the evaluation process. Part III provides information about instructional and training delivery approaches. This fourth edition adds new material on the use of computer technology and the Web to conduct training, and covers contemporary issues such as changes in demographics. Goldstein and Ford teach psychology at the U. of Maryland and Michigan State U. respectively. Annotation c. Book News, Inc., Portland, OR (
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Product Details

  • ISBN-13: 9780534164522
  • Publisher: Brooks/Cole
  • Publication date: 8/28/1992
  • Series: Cypress Series in Work and Science
  • Edition description: Older Edition
  • Edition number: 3
  • Pages: 320
  • Product dimensions: 6.39 (w) x 9.21 (h) x 0.77 (d)

Table of Contents

About the Authors
Information on the Internet
Pt. 1 Needs Assessment and the Learning Environment
Ch. 1 The Training Context 1
Scope of the Instructional Process 2
What Do We Know about Trainers? 3
What Do We Know about Types of Training and Training Methods? 4
Training Challenges 9
The Changing Workplace and Workforce 11
Implications for Future Workplace Training Systems 15
Training as a Subsystem 20
Ch. 2 A Systematic Approach to Training 22
Assessment Phase 24
Training and Development Phase 28
Evaluation Phase 30
Instructional Techniques and Training Methods 32
Ch. 3 The Needs Assessment Phase 34
Organizational Support for the Needs Assessment Process 37
Organizational Analysis 41
Requirements Analysis 49
Task and Knowledge, Skill, and Ability Analysis 59
Person Analysis 75
Summarizing the Needs Assessment Phase 77
Examples of Needs Assessment Methods and Techniques 78
Ch. 4 The Learning Environment 85
Instructional Design 88
What Is to Be Learned? 88
Building Effective Instruction 98
Incorporating Learning Principles 104
Trainee Issues 110
Motivational Theories 120
The Conditions of Transfer 126
Pt. 2 Evaluation
Ch. 5 The Criterion Choices: Introduction to the Evaluation Process 138
Barriers and Contributions in the Evaluation Process 138
Values and the Evaluation Process 142
Introduction to Criterion Development 143
The Evaluation of Criteria 145
The Many Dimensions of Criteria 151
Types of Criteria 169
Ch. 6 Evaluation Procedures 177
Views of the Evaluation Process 178
Methodological Considerations in the Use of Experimental Designs 179
Internal and External Validity 180
Experimental Design 186
Utility Considerations 201
Other Methods of Evaluation 205
From Needs Assessment to Training Validity: Some Concluding Words 215
Pt. 3 Instructional Approaches
Ch. 7 Training Delivery: Traditional Instructional Approaches and Emerging Learning Technologies 220
Traditional Instructional Approaches 222
Self-Directed Learning Programs 231
Simulated Work Settings 236
Effective Instruction 244
Emerging Training Technologies 249
Ch. 8 A Variety of Training Interventions and Learning Experiences 271
Building Employee Capabilities 274
Building Team Effectiveness 290
Developing Leaders 305
Ch. 9 Learning Systems 328
A Systems Perspective 328
Training and the Learning Organization 331
Training and Societal Concerns 343
References 365
Author Index 397
Subject Index 407
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