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Training today is a strategic investment into a future where attracting and retaining employees is a part of the business plan, and technology significantly impacts the way we live, communicate, and work. Our past suggested many of our work environments were that of manual labor. Now many of those same work environments are fueled by technology. We have shifted to a thinking and service economy. Work teams, career banding, career latticing, and career circles have replaced traditional individual job descriptions, organizational charts, and career ladders.
Training in the 21St century demands trainers who have a broad set of skills-from motivation to financial management, from performance to project management. This changing perspective is requiring a new training model. The trainer is now a strategic business partner, a business partner that can help companies develop their employees.
Today's training professionals are continually faced with the challenges of preparing people for new roles, helping redesign people practices, and supporting and driving the corporate culture. Today, uncertainty has caused us to change the way we teach, what we teach, and how we teach it.
This book was written for anyone interested in furthering his or her abilities to teach, train, and enhance knowledge including:
Businesses are starting to realize that when people and their processes are aligned, profits follow. Companies are looking for business partners who can develop their employees in an ever-changing and uncertain business climate.
This book provides you with a plan to be successful in this constantly changing workplace. It simplifies the notion of training, and the information is presented in a useful, retainable, timely, and fun way.
Over the last 20 years as a teacher and training professional I have watched as the environment of the classroom has evolved. We have gone from a formal environment to a more relaxed and casual environment. Students want to learn, they just learn differently from those before them. Today, more than ever, the teacher or trainer has to "be on."
Today's learners learn best when they are relaxed and enjoying themselves. They also learn more when we can stimulate both the analytical and the creative sides of their brain. Ultimately, training is like a stage performance-providing education in such a way that engages the audience in new and exciting ways.
In the spirit of this performance, we need to look at ourselves sometimes as the playwright (writing the training materials), and sometimes as the actor on stage (the trainer), trying to get our message across. The tools we have to help us include the effective use of our script (training materials), our stage (anywhere we are conducting training), our audience (our trainee), and our ability to use our skills to perform effectively.
The purpose of this book is to provide you with a road map for successful training in our constantly changing workscape. The goal of the book is to simplify the notion of training and present information to you in a useful, retainable, timely, and fun way that can easily be applied. To this end, there are several features in the book to help you navigate including:
Chapter One Training Today
Offers a summary of how the workplace and its work force are changing. It discusses how training and training professionals have to change to meet the needs of the new learner. Ultimately, great training is performance.
Chapter Two Why Do You Need Training?
Examines when to use training as a solution. Performing a needs analysis and developing program goals and objectives are discussed.
Chapter Three You as the Actor
Discusses the integral role the trainer as actor plays in the learning process. It further explores presentation techniques for effective presentation and communication.
Chapter Four The Audience
Deals with the audience — planning for different types of people, viewing how people learn, and learning what motivates the audience.
Chapter Five Developing Your Script Part 1: The Outline
Designed to teach the basics of how to go from training ideas to a detailed training outline. Also looks at various training methods.
Chapter Six Developing Your Script Part 2: Elements of the Performance
Focuses on taking the detailed training outline and working on the flow of the performance, planning for activities, games, and audio visuals. Planning the opening and closing of the sessions is also covered.
Chapter Seven Developing Your Script Part 3: Creating the Prop
Concentrates on developing the written materials, audio visuals, and handouts used in the training performance.
Chapter Eight Setting the Stage
Deals with the "nuts and bolts" of a performancefrom who is attending to where to have it and every logistic in between.
Chapter Nine Staging and The Dress Rehearsal
Focuses on the preparation of a performance. This chapter explores both the mental and physical preparation required for success.
Chapter Ten The Performance
Looks at classroom management issues during the actual training session. How to work the room, how to deal with difficult people, how to handle emergencies.
Chapter Eleven The Reviews
Measurement and evaluation are the heart of this chapter. Kirkpatrick's four levels of evaluation are discussed, as well as thinking outside the "evaluation box."
Chapter Twelve E-Learning Basics
Explores the new technologies available in the training arena, focusing on electronic learning: what it is, what it can do, and how to design training. The chapter also looks at new trends in training uses for technology.
Includes lists of resources available in the training arena, detailed information on measurement techniques, proposal writing and return on investment.
This book is written to help you take the building blocks of performance-based training and to own them for yourself. It is the hope of this author you will learn new concepts and methods for the training you conduct in today's workplace. Remember to honor the traditional training model while customizing your own performance-based training style.