Transferring Learning to Behavior: Using the Four Levels to Improve Performance

Overview

During much of the past century, training programs tended to fall into two camps: classroom instruction, which focused mainly on imparting knowledge, and on - the - job training, where the emphasis was on imparting skills. The former stressed the concepts, principles, rules, and procedures to be learned and evaluated in class. The latter stressed the behaviors to be displayed and evaluated in the workplace. More recently trainers and consultants have realized that their job is not primarily to impart information ...
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Overview

During much of the past century, training programs tended to fall into two camps: classroom instruction, which focused mainly on imparting knowledge, and on - the - job training, where the emphasis was on imparting skills. The former stressed the concepts, principles, rules, and procedures to be learned and evaluated in class. The latter stressed the behaviors to be displayed and evaluated in the workplace. More recently trainers and consultants have realized that their job is not primarily to impart information but rather to improve performance by changing behavior. And that's the focus of this book. Unlike the majority of books that are written primarily for training specialists and Human Resource managers, this book is chock full of helpful hints for anyone who is responsible for the performance of others, from group leaders and technical support people to owners of small businesses and supervisors, managers, and, yes, corporate executives. ----Preface by Scott B. Parry, PhD
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Product Details

  • ISBN-13: 9781442961142
  • Publisher: ReadHowYouWant, LLC
  • Publication date: 1/30/2009
  • Edition description: Large Print Edition
  • Edition number: 16
  • Pages: 330
  • Product dimensions: 7.00 (w) x 10.00 (h) x 0.69 (d)

Meet the Author

Kirkpatrick is Professor Emeritus at the University of Wisconsin, where he taught at the Management Institute for 30 years.

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Table of Contents

Pt. I The four levels' biggest challenge 1
1 The four levels in the 21st century 3
2 The challenge : transferring learning to behavior 10
Pt. II Foundations for success 17
3 Strategy and leadership 19
4 Culture and systems 37
5 Success at levels 1 and 2 56
Pt. III Solutions to the challenge 63
6 Support 66
7 Accountability 76
8 The glue to hold it all together 87
Pt. IV Best practices case studies 101
9 Manufacturing organizations 104
10 Service organizations 129
11 Taking action 166
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