×

Uh-oh, it looks like your Internet Explorer is out of date.

For a better shopping experience, please upgrade now.

Transforming Government and Public Services
     

Transforming Government and Public Services

by Stephen Jenner
 

See All Formats & Editions

ISBN-10: 1409401634

ISBN-13: 9781409401636

Pub. Date: 05/16/2010

Publisher: Taylor & Francis

'This book distills the learning from practical experience and academic research...and represents a significant contribution to the challenges we face in transforming government and public services in an environment of ever-tighter finances' ” John Suffolk, UK Government Chief Information Officer Major public sector IT-enabled business change programmes are

Overview

'This book distills the learning from practical experience and academic research...and represents a significant contribution to the challenges we face in transforming government and public services in an environment of ever-tighter finances' ” John Suffolk, UK Government Chief Information Officer Major public sector IT-enabled business change programmes are designed to realize benefits in terms of more efficient services, services tailored to the need of citizens, and improved outcomes, but in practice such benefits often fail to materialize or we are unable to demonstrate their delivery - Transforming Government and Public Services provides proven tools, techniques and processes to reverse this trend. Stephen Jenner explores a number of key themes that are fundamental to an approach to project portfolio management built on value. He explains how to: develop a business case to achieve a desired intent rather than justify a particular solution; create project documentation that is both technically rigorous and gives users a clear understanding of where you are going; treat projects as investments rather than costs; include stage gates with teeth that are closely linked to real performance; plan for success rather than holding people to account for failure; use a single version of the truth principle so there are no arguments about different data. In a complex, confusing and often highly politicized environment, Stephen Jenner's Transforming Government and Public Services provides a clear, definitive and highly applied guide for all involved in selecting the right projects and doing them right so that they achieve the intended investment objectives.

Product Details

ISBN-13:
9781409401636
Publisher:
Taylor & Francis
Publication date:
05/16/2010
Edition description:
1
Pages:
188
Product dimensions:
7.00(w) x 9.70(h) x 0.50(d)

Related Subjects

Table of Contents

Contents: Foreword; Preface; The case for project portfolio management; The prerequisites for success; Key process 1: establishing the portfolio; Key process 2: investment management; Key process 3: managing the portfolio 'in flight'; Key process 4: active value management; Implementing and sustaining progress; Measuring success; Conclusions; Index.

Customer Reviews

Average Review:

Post to your social network

     

Most Helpful Customer Reviews

See all customer reviews