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This insider's guide reveals the key lessons for managing reform being learned from the federal government's Reinventing Government program. Leaders will discover that success will be evident not in major, sweeping changes but in a series of small, but important signs.
The contributors present strategic issues for change, discussing why the current bureaucratic model of organizing is ill-suited to today's challenges and identifying what will replace it. They explore the tactics for change in public organizations, examining the repercussions of change for employees, identifying success factors for change, and examining the crucial role leadership plays in successful change.
Transforming Government presents a look into the future of public organizations and sage advice on how to implement change effectively to succeed in that future.
|1||Ferment on the Front Lines: Devising New Modes of Organizing||5|
|2||Heroes of the Revolution: Characteristics and Strategies of Reinvention Leaders||29|
|3||The Best-Kept Secret in Government: How the NPR Translated Theory into Practice||58|
|4||Reinventing Public Agencies: Bottom-Up Versus Top-Down Strategies||97|
|5||Overcoming Employee Resistance to Change||125|
|6||Ingredients for Success: Five Factors Necessary for Transforming Government||147|
|7||Tailoring Change Strategies: Alternative Approaches to Reform||173|
|8||Where the Buck Stops: Accountability in Reformed Public Organizations||193|
|9||Making Government Reform Stick: Lessons Learned||220|
|Conclusion: Transforming Management, Managing Transformation||241|