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Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience [NOOK Book]

Overview

A chronicle of one of the most unusual series of events in the history of medicine, this book tells the story of a group of clinicians, administrators, frontline workers, trustees, and leaders blessed with vision, courage, and a relentless determination to improve. It is the story of a medical center transformed. Ultimately, it is the story of a new and possibly better way to take on the challenges we face in the U.S. to provide quality medical care while controlling costs.

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Transforming Health Care: Virginia Mason Medical Center's Pursuit of the Perfect Patient Experience

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Overview

A chronicle of one of the most unusual series of events in the history of medicine, this book tells the story of a group of clinicians, administrators, frontline workers, trustees, and leaders blessed with vision, courage, and a relentless determination to improve. It is the story of a medical center transformed. Ultimately, it is the story of a new and possibly better way to take on the challenges we face in the U.S. to provide quality medical care while controlling costs.

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Product Details

  • ISBN-13: 9781439887219
  • Publisher: CRC Press
  • Publication date: 11/8/2010
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 1
  • Pages: 248
  • Sales rank: 686,968
  • File size: 3 MB

Table of Contents

PREFACE: A SURPRISING VISIT A NEW IDEA
Change or Die Physician-Centric Germ of a New Idea Toyota Mantra: Eliminate Waste
JOURNEY TO JAPAN
A Daring New Path Skepticism The First Trip An Industrial Symphony
"Aren’t You Ashamed?"
The Missing Piece
"This Is Ludicrous"
No Going Back
THE BLUE YARN
A Revealing Value Stream The Patient’s Voice New Space, New Process Continuous Improvement Standard Work A Singular Success
SAFETY CRUSADE
Patient Safety Alerts™
A Nurse’s Courage A Doctor’s Courage Why Shouldn’t Everybody Get a Flu Shot?
Mrs. Mary McClinton Mistake Proofing A Culture of Safety Evolution of the PSA System
AMBULATORY CARE BREAKTHROUGH
Stress on Primary Care Moving the Mountain of Waits Mistake-Proofing Care: Early Steps Creating a New Tool Inventing the Flow Station Breakthrough Skill—Task Alignment Primary Care Transformed Going to Jidoka
External Setup Biggest Room in the House
TRANSFORMING PROCEDURAL CARE
Creating a New Ambulatory Surgical Experience Design Challenge Listening to Patients Setup Reduction Breakthrough Center for Hyperbaric Medicine Ask Why Patient Focused
TRANSFORMING INPATIENT CARE
Geographic Cells Report/Handoff In-Room Documentation Visual Work Environment Medical Emergency Teams Hourly Rounding: From Reactive to Proactive Knowing the Frontline Work Dramatic Change in Nurse Culture Shorter Length of Stay
BETTER, FASTER, MORE AFFORDABLE
Identifying The Customer
"We Can Do Better"
Value Stream Reveals Huge Waste Same-Day Access Marketplace Defines Quality Home Run Financial Conundrum Perverse Incentives
MANAGEMENT METHOD
Seeing Virginia Mason with Fresh Eyes Structure and Discipline Training within Industry Standard Work: Hand Hygiene World-Class Management Daily Management
"The State of the Union Every Tuesday Morning"
"Everybody Can Be a Leader"
Leadership
THE JOURNEY CONTINUES
Will You Teach Us?
If You Build It Role Model The Virginia Mason Institute
"Accountable Outside Our Own Walls"
The Obstacle of Arrogance A Nonsystem A Sense of Hope The Journey Continues
"We’re Just Getting Started"
SOURCE NOTES APPENDIX
Applying VMPS to Business Functions Relentless Attack on Waste Bringing Flow Stations to Specialty Department General Internal Medicine: Spreading Innovation in Ambulatory Care Breaking Down Silos Skill—Task Alignment Uphill Battle Restructuring Introducing Flow Stations The New GIM

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