Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Successby Dean R. Spitzer
Pub. Date: 02/09/2007
Publisher: AMACOM Books
It’s no secret that you can’t improve your organization’s performance without measuring it. In fact, every function, unit, process, and the organization as a whole, is built and run according to the parameters and expectations of its measurement system.
So you’d better make sure you’re doing it right/head>